Overview
Remote
On Site
USD 51,000.00 - 74,000.00 per year
Full Time
Skills
Workday
Information Technology
Performance Management
Project Management
Preventive Maintenance
Customer Support
Distribution
Leadership
Writing
Supervision
Customer Service
Tier 1
Collaboration
Conflict Resolution
Problem Solving
Laptop
Virtual Private Network
Service Desk
Communication
Technical Support
Security Policy
Statistics
Reporting
Law
Accountability
Forms
Teaching
Research
Labour Law
Job Details
APPLICATION INSTRUCTIONS:
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
The Information Technology Service Desk (ITSD) of Penn State IT is looking for self-disciplined and highly motivated individuals for the role of Senior Level IT Support Specialist to provide tier-one customer support to students, faculty, and staff of the Pennsylvania State University.
ITSD is seeking applicants for the following shifts:
Position Locations
The location of this position is fully remote.
Duties of these positions include:
Qualifications
The successful candidate must have ability to work with minimal supervision, have advanced knowledge of principles and procedures in customer service, Tier 1 IT support, operations coordination, and problem solving.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Associate Degree4+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None
Application Materials:
For full consideration, applicants must submit a resume and cover letter.
Penn State will provide the necessary equipment including a laptop, two monitors, keyboard, mouse, and headset. Penn State also provides the software you will need, including a secure VPN and programs needed to perform the duties of this position. Our Service Desk operates as a team and due to the nature of remote work, there is an expectation of proactive communication to stay connected with the team and managers. The IT Support Specialist is expected to attend virtual daily stand-up meetings, monthly staff meetings, and other meetings as announced.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .
The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Policies
Copyright Information
Hotlines
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
The Information Technology Service Desk (ITSD) of Penn State IT is looking for self-disciplined and highly motivated individuals for the role of Senior Level IT Support Specialist to provide tier-one customer support to students, faculty, and staff of the Pennsylvania State University.
ITSD is seeking applicants for the following shifts:
- Friday - Tuesday 8AM - 5PM EST
Position Locations
The location of this position is fully remote.
Duties of these positions include:
- Provide exceptional customer support, leadership, and subject matter expertise to help others resolve issues efficiently.
- Serve as shift coordinator to ensure distribution of work and appropriate coverage is maintained.
- Identify and communicate obstacles and solutions that impact operations with team members, leadership, service managers, and partner groups, as needed.
- Communicate information, project assignments, ideas, and instructions to diverse audiences clearly and accurately, both verbally and in writing.
- Lead and participate in committees, working groups, and project teams as defined by department guidelines.
Qualifications
The successful candidate must have ability to work with minimal supervision, have advanced knowledge of principles and procedures in customer service, Tier 1 IT support, operations coordination, and problem solving.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Associate Degree4+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None
Application Materials:
For full consideration, applicants must submit a resume and cover letter.
Penn State will provide the necessary equipment including a laptop, two monitors, keyboard, mouse, and headset. Penn State also provides the software you will need, including a secure VPN and programs needed to perform the duties of this position. Our Service Desk operates as a team and due to the nature of remote work, there is an expectation of proactive communication to stay connected with the team and managers. The IT Support Specialist is expected to attend virtual daily stand-up meetings, monthly staff meetings, and other meetings as announced.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .
The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Policies
Copyright Information
Hotlines
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.