Overview
On Site
USD 150,000.00 - 180,000.00 per year
Full Time
Skills
Telecommuting
Research and Development
SDM
Team Building
Service Level Management
KPI
Team Leadership
Knowledge Sharing
Root Cause Analysis
Collaboration
Continuous Improvement
Reporting
Communication
Vendor Management
Cyber Security
Budget Management
Service Delivery
Account Management
Finance
Budget
Forecasting
Analysis Of Variance
Resource Management
Relationship Management
Leadership
IT Service Management
Incident Management
Problem Management
Change Management
Release Management
Analytical Skill
Conflict Resolution
Problem Solving
Decision-making
Service Management
ServiceNow
BMC Remedy
Computer Science
Information Technology
Security Clearance
MDA
DoD
IT Operations
Project Management
ITIL
Management
Taxes
Insurance
Job Details
Position Title: Cyber Security - Service Delivery Manager
Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL
Relocation Assistance: None available at this time
Remote/Telework: NO - Not available for this position
Clearance Type: DoD Secret
Shift: Day shift
Travel Required: Up to 10% of the time
Description of Duties:
This position supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:
The Cyber Security - Service Delivery Manager (SDM) is responsible for ensuring consistent, reliable, and efficient cybersecurity service delivery within a technical domain. The SDM ensures high-quality service and drives continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development. This role acts as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support. The ideal candidate brings strong leadership, interpersonal, and management skills, along with a solid understanding of cybersecurity services, enterprise operations, and mission-critical IT environments.
Key Responsibilities:
Service Level Management:
Oversee end-to-end delivery of cybersecurity service quality. Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs.
Team Leadership and Development:
Foster a culture of continuous improvement and knowledge sharing. Ensure the team has the necessary skills and resources to deliver excellent service.
Incident and Problem Management:
Oversee resolution of major incidents and problems impacting cybersecurity service delivery. Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions.
Service Engineering Principles:
Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases).
Change and Release Management:
Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption.
Continuous Improvement:
Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness.
Reporting and Communication:
Provide regular reports on service performance to senior management and business stakeholders.
Vendor Management:
Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations.
Budget Management:
Contribute to development and management of the service delivery budget. Track and control service delivery costs.
Control Account Management:
Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis.
Operations Maintenance and Sustainment:
Oversee and actively participate in operational maintenance and sustainment activities.
Resource Management:
Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs.
The successful candidate will:
Have strong relationship management skills
Be able to communicate effectively with both technical and non-technical audiences
Be able to work under pressure and manage multiple priorities effectively
Resumes, in month and year format, must be submitted with application in order to be considered for the position.The selected candidate may be assigned as an employee for one of our teammate companies.
Basic Requirements:
Must have 12, or more, years of general (full-time) work experience
o May be reduced with completion of advanced education
Must have 5, or more, years of experience in an IT Service Delivery Manager or similar role.
Must have 1, or more, years of experience working in a management or leadership role
Must have experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments.
Must have an in-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.
Must have excellent analytical, problem-solving, and decision-making skills.
Must have experience with service management tools (e.g., ServiceNow, BMC Remedy).
Must have 1, or more, current DoD 8570 or 8410 compliant certifications
Must have, or obtain, an active DoD Secret Security Clearance
Desired Requirements:
Have a Bachelor's degree, or higher, in computer science, Information Technology
Have an active DoD Secret security clearance (TS/SCI preferred at time of application).
Have experience in a specific industry (e.g., MDA, DoD IT Operations).
Have Project management experience.
Have an ITIL v4 Foundation Certification (Managing Professional preferred).
This position is expected to pay $150,000 - $180,000 annually; depending on experience, education, and any certifications that are directly related to the position.
This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL
Relocation Assistance: None available at this time
Remote/Telework: NO - Not available for this position
Clearance Type: DoD Secret
Shift: Day shift
Travel Required: Up to 10% of the time
Description of Duties:
This position supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:
The Cyber Security - Service Delivery Manager (SDM) is responsible for ensuring consistent, reliable, and efficient cybersecurity service delivery within a technical domain. The SDM ensures high-quality service and drives continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development. This role acts as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support. The ideal candidate brings strong leadership, interpersonal, and management skills, along with a solid understanding of cybersecurity services, enterprise operations, and mission-critical IT environments.
Key Responsibilities:
Service Level Management:
Oversee end-to-end delivery of cybersecurity service quality. Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs.
Team Leadership and Development:
Foster a culture of continuous improvement and knowledge sharing. Ensure the team has the necessary skills and resources to deliver excellent service.
Incident and Problem Management:
Oversee resolution of major incidents and problems impacting cybersecurity service delivery. Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions.
Service Engineering Principles:
Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases).
Change and Release Management:
Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption.
Continuous Improvement:
Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness.
Reporting and Communication:
Provide regular reports on service performance to senior management and business stakeholders.
Vendor Management:
Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations.
Budget Management:
Contribute to development and management of the service delivery budget. Track and control service delivery costs.
Control Account Management:
Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis.
Operations Maintenance and Sustainment:
Oversee and actively participate in operational maintenance and sustainment activities.
Resource Management:
Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs.
The successful candidate will:
Have strong relationship management skills
Be able to communicate effectively with both technical and non-technical audiences
Be able to work under pressure and manage multiple priorities effectively
Resumes, in month and year format, must be submitted with application in order to be considered for the position.The selected candidate may be assigned as an employee for one of our teammate companies.
Basic Requirements:
Must have 12, or more, years of general (full-time) work experience
o May be reduced with completion of advanced education
Must have 5, or more, years of experience in an IT Service Delivery Manager or similar role.
Must have 1, or more, years of experience working in a management or leadership role
Must have experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments.
Must have an in-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.
Must have excellent analytical, problem-solving, and decision-making skills.
Must have experience with service management tools (e.g., ServiceNow, BMC Remedy).
Must have 1, or more, current DoD 8570 or 8410 compliant certifications
Must have, or obtain, an active DoD Secret Security Clearance
Desired Requirements:
Have a Bachelor's degree, or higher, in computer science, Information Technology
Have an active DoD Secret security clearance (TS/SCI preferred at time of application).
Have experience in a specific industry (e.g., MDA, DoD IT Operations).
Have Project management experience.
Have an ITIL v4 Foundation Certification (Managing Professional preferred).
This position is expected to pay $150,000 - $180,000 annually; depending on experience, education, and any certifications that are directly related to the position.
This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.