Service Desk Technician

Overview

On Site
USD18 - USD19
Contract - W2

Skills

IT Operations
Customer Facing
Artificial Intelligence
Computer Hardware
IT Service Management
Issue Tracking
Customer Service
Service Desk
Technical Support
Microsoft
Microsoft Windows
Multi-factor Authentication
Active Directory
Software Troubleshooting
Documentation
Communication

Job Details

Our client is seeking a Service Desk Technician to support day-to-day IT operations and targeted project initiatives in a fast-paced, Windows and Microsoft-based environment. This is a hands-on, customer-facing role where you will help keep end users productive by resolving common technical issues, supporting access needs, and delivering a strong service experience.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .


  • Location: Greater Philadelphia, PA area
  • Compensation: This is a 6 month+ contract role paying $19/hour on a W2 basis.
  • No Visa Sponsorship Available for this role. No C2C

What You ll Do:


  • Provide experienced Level 1 service desk support to end users across project-based assignments
  • Perform password resets, MFA resets, and account unlocks within a Microsoft identity environment
  • Troubleshoot and resolve common hardware, software, and access issues in Windows and Microsoft applications
  • Document incidents and resolutions accurately in the ITSM ticketing system
  • Escalate issues appropriately following defined support processes while maintaining strong customer service

What Gets You the Job:


  • 1 to 3 years of Service Desk or IT Support experience in a Microsoft and Windows environment
  • Hands-on experience with password and MFA resets, and Active Directory or identity and access support
  • Solid desktop and application troubleshooting skills, with strong attention to documentation
  • Strong communication skills and a customer-first approach
  • Ability to ramp quickly and work effectively onsite or remotely depending on assignment

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.