Overview
Skills
Job Details
Hello,
My name is Pavan and I am a Talent Acquisition Specialist at Park Computer Systems, Inc., a Technology Consulting and Staffing company. After reviewing your resume, I believe that you may be a good fit for a job opening with one of our clients.
The highlights of the position are: -
Job Title: IT Support Specialist
Location: 3 days onsite at San Mateo HQ, 2 days onsite in San Francisco office
Duration: 06 Months Contract
Job Description:
We are seeking an experienced and customer-focused IT Support Specialist to join our team. This role is critical in ensuring the consistent delivery of high-quality technical support across our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment.
Key Responsibilities
Provide hands-on technical support for hardware, software, and service-related incidents and requests.
Ensure timely resolution and thorough follow-up on all open tickets.
Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments.
Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards.
Support and execute security remediations as needed.
Assist in root cause analysis and resolution of recurring or trending issues.
Maintain detailed and user-friendly internal knowledge base documentation.
Maintain accurate inventory and asset records in the asset management system.
Take part in onsite and virtual Walk-up desk rotations.
Take part with On-Call rotations to support global 24/7 business operations.
Perform other related duties as assigned.
Required Qualifications
3+ years of experience in on-site desktop support and end-user customer service.
1+ year of experience providing direct support to executive-level staff.
Strong proficiency with Windows 11 and macOS in an enterprise environment.
Experience supporting mobile devices (iOS/Android) managed via MDM solutions.
Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace (GSuite), Box, SAP, Okta, Nexthink, etc.
Proficiency in supporting standard desktop applications (e.g., MS Office, Office 365, antivirus solutions).
Experience working in an environment with JAMF, Ivanti, or other end point management systems.
Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, JIRA).
Solid understanding of Active Directory and Exchange user/mailbox administration.
Strong hardware troubleshooting skills (laptops, desktops, and printers).
Excellent verbal and written communication skills; able to explain complex concepts to non-technical users.
Demonstrated ability to work independently in a fast-paced, dynamic environment.
Strong problem-solving skills with attention to detail and urgency.
Ability to analyze logs, error messages, and test results to diagnose issues.
Ability to lift and move equipment up to 50 lbs.
Education and Certifications
Associate degree in Information Technology or related field required; Bachelor s degree in Computer Science, Information Systems, or related field preferred.
Industry certifications (Microsoft, Apple, etc.) preferred but not required.
If you believe that you are well qualified for this position and are currently in the job market, or interested in making a change, please do give me a call at - Ext 241 or reply to this email. When responding, please include your direct phone number, so that I may revert back to you promptly.
If this is your first exposure to Park Computer Systems, you can check us out at http:
Thank you for your time, and looking forward to a timely response from you