Technology Analysts

Overview

Accepts corp to corp applications
Contract - 12 month(s)

Skills

Contact center
Google CES
Technology Analysts

Job Details

Hi

Our client is looking for an Technology Analysts with a Contract project in Remote below is the detailed requirement.

Position: Technology Analysts

Location: Remote (NY/NJ/PA Preferred )

Job Mode: Contract

Job Description:

  • Conduct requirements gathering sessions (S), backlog grooming, stakeholder interviews, and functional documentation.
  • Knowledge of Google CES application and related tools required
  • Model current and future-state business processes impacted by Google CE enhancements.
  • Business-Technology Translation:
    • Translate complex business needs into well-defined technical requirements and user stories for development teams.
    • Define acceptance criteria and support QA/UAT teams in test planning and execution.
  • System Design & Business Alignment:
    • Identify potential flaws or gaps in system design based on understanding of end-to-end business processes (S).
    • Provide design recommendations and solution proposals to resolve process inefficiencies or configuration challenges (S).
  • Platform and Workflow Expertise:
    • Maintain strong working knowledge of OneAgent, Contact Engine and integrated systems such as OneAgent/OneView features and configurations.
    • Understand how Google CES (CEP) integrates with systems such as OneView, Billing, and CRM; document integration requirements accordingly.
  • Issue Management and Resolution:
    • Analyze system issues and bugs; support triage, root cause identification, and validation of fixes related to workflows.
    • Maintain detailed logs of issue resolution and regression testing.
  • Cross-Functional Collaboration:
    • Collaborate closely with business SMEs, product managers, developers, architects, and testers to ensure shared understanding of solution requirements.
    • Participate in Agile ceremonies including sprint planning, refinement, and retrospectives.
  • Release and Change Readiness:
    • Contribute to release planning by documenting user-facing changes and business impacts.
    • Ensure change readiness by preparing communication briefs and supporting business training/adoption as needed.
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