Overview
Skills
Job Details
Location: Austin, TX (USA)
Full time Position
We are looking for a technical individual with a System Quality, User Acceptance Testing and Software Release management experience to support Root Cause and Corrective Action activities associated with reported bugs and system issues, as well as to support the global UAT and release activities for our custom compliance management ecosystem.
Ideal candidates have familiarity with the Software Development Lifecycle (SDLC), Agile development methodology, with experience problem solving software data systems issues, writing test cases based on corrective action resolutions, and user stories.
Responsibilities
Assessing and triaging System Issue Tickets, reviewing with development Ops, quality assurance, software developers, and business analysts to determine root cause.
Supporting business analysts with establishing requirements for solutions to issues, and tracking issues through resolution.
Role will also support user stories with BSAs for understanding, generating UAT and End-to-End test cases for stakeholders and test-users, collaborate with software quality engineering partners on validation of system requirements, and tracking and reporting UAT test results from users.
Candidates have to work exceptionally well in a fast pace environment, multitasking to support various systems requirements.
Enable dedicate root cause analysis and product issues resolution support
Back-up support for UAT and End-to-End test case development
Generate tracking data UAT performance
Required to do:
Triaging production issues
Identifying production issue root cause, and tracking solutions through deployment (via hot fix or through standard sprint cycle)
Collaborating with business and technical teams to develop test strategies, processes, test cases or scripts, and reports
Writing and executing on user acceptance test scenarios or scripts to validate new features and enhancements as developed according to requirements
Identifying software bugs, capture and report system software defects
Leading test resources through successful execution of UATs
Working with business and technical teams to understand the business requirements in order to define a test plan and to provide end-to-end user testing scripts based on business processes
Provide transparency of release updates to scrum team and stakeholders as necessary
Proactively identifying and communicating release issues and risks
Tracking production systems issues, and validating resolution, escalating to leadership as necessary