Application Support Manager

Description
These roles will be in the Tax LOB at PwC.
PwC's JD for Level 3 Application Support Engineer (Manager)
Job Description:
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Craft and convey clear, impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance)
The Opportunity
As part of the Tax Innovation team, you will provide hands-on technical support and take ownership of the end-to-end support for specific Tax applications. As a Manager you will lead large projects and innovate processes, focusing on delivering results and maintaining operational excellence while interacting with clients at a significant level.
Responsibilities
- Oversee the entire support process for designated Tax tools
- Engage with clients to foster meaningful interactions and relationships
- Utilize analytical skills to solve intricate challenges in Tax applications
- Mentor and guide team members
- Maintain a commitment to delivering quality results and client satisfaction
What You Must Have
- Bachelor's Degree
- 8 years of experience in application support, with a solid understanding of CI/CD (Continuous
Integration/Continuous Deployment) pipelines, cloud infrastructure on Azure
What Sets You Apart
- Experience with Azure cloud platforms and services
- Skilled in SQL and Kusto Query Language
- Proven experience with CI/CD pipelines and Microsoft DevOps
- Mentoring and training junior engineers
- Understanding of Identity Management principles
- Demonstrating exceptional communication skills
- Experience with monitoring tools like DataDog
- Proven understanding of ITIL processes
PwC's JD for Technical Application Support Specialist (Director)
Lead in line with our values and brand.
Develop new ideas, solutions, and structures; drive thought leadership.
Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
Balance long-term, short-term, detail-oriented, and big picture thinking.
Make strategic choices and drive change by addressing system-level enablers.
Promote technological advances, creating an environment where people and technology thrive together.
Identify gaps in the market and convert opportunities to success for the Firm.
Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance).
The Opportunity
As part of the Tax Innovation team, you will provide strategic and technical leadership across multiple Tax solution delivery teams. As a Director you will set the strategic direction, drive business growth, and mentor the next generation of leaders while upholding the utmost standards of quality and integrity.
Responsibilities
- Drive innovation and implement impactful solutions within the Tax domain
- Work with cross-functional teams to enhance service delivery
- Identify market opportunities and develop strategies to leverage them
- Foster a culture of excellence and accountability within the team
What You Must Have
- Bachelor's Degree
- 10 years of experience in DevOps application support and a proven foundation in cloud technologies, CI/CD pipelines, and troubleshooting techniques
What Sets You Apart
- Cloud foundational certification preferred
- Demonstrating proven specialization with major cloud platforms such as AWS, Azure, or Google Cloud Platform
- Excelling in strategic and technical leadership
- Managing multidisciplinary teams effectively
- Driving continuous improvement and quality control
- Translating complex solutions into strategic outcomes
- Navigating complexity and ambiguity with clarity
- Providing coaching and mentoring to team members
- Utilizing substantial experience in DevOps application support
Skills
Application support, Troubleshooting, azure, ci/cd, devops, sql, datadog, ITIL, identity management, GenAI, nlp, support, infrastructure, management skills, technical support, leadership development, Big 4 experience, financial services, Tax Technology, agile, kubernetes, cloud foundations
Top Skills Details
Application support,Troubleshooting,azure,ci/cd,devops,sql,datadog,ITIL,identity management,GenAI,nlp,support,infrastructure,management skills,technical support,leadership development
Additional Skills & Qualifications
Technical Application Support Specialist (Director)
- Oversees both the DevOps and App Support teams.
- Coordinates with AC peers and supports development efforts across India, the US, and other countries.
- Focuses on strategic oversight, ensuring alignment across global teams.
Level 3 Application Support Engineer (Manager)
- Reports to the Director.
- Has a hands-on role, managing the DevOps team and working closely with Application Support teams, Shield teams (especially when solutions originate from them) anf development teams on roadmaps, deliverables, and issue resolution
- Primarily responsible for day-to-day operations, including: DevOps activities, Application support coordination, Ensuring timely delivery and resolution of key development tasks, the US-based Manager will focus on US operations, while still collaborating with global counterparts.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $110.35 - $151.73/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Dallas,TX.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.