Overview
On Site
Depends on Experience
Contract - W2
Contract - 36 Month(s)
No Travel Required
Skills
Communication
Customer Service
Finance
Impact Analysis
Information Architecture
Information Assurance
Internet
Management
Mentorship
Microsoft Office
Performance Management
Preventive Maintenance
Productivity
Project Management
Research
Training
Job Details
Job Title: Customer Support Representative II
Location: Johnston, IA
Duration: 36 Months On W2 Contract
**Visa sponsorship is not available, now or in the near future, for this position**
This position offers a retention bonus after 6, 12, and 24 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
PRIMARY RESPONSIBILITIES & DUTIES:
- Take inbound calls and occasional emails from Client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Website.
- Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
- Document every interaction effectively in our internal case management system
- Approximately 15-20 calls/day
- Contact Center is open from 7am - 6pm CST, Monday - Friday
- Four shifts available that rotate within the 11-hour operation:
- 7:00am - 3:30pm
- 8:00am - 4:30pm
- 9:30am - 6:00pm
- Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
- Candidate will work on-site (Financial - Johnston, IA) five days a week with the option to work from home on Friday's
SPECIAL CONSIDERATIONS:
- Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
- Takes approximately 3-4 months from start date to reach full productivity.
- Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a client full-time employee.
IDEAL CANDIDATES SHOULD HAVE:
- Knowledge of agriculture, turf (mowers) and utility vehicles
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
- Call Center experience
- 6+ months experience with customer service / support experience
- Efficient researching / troubleshooting skills
- Excellent written and verbal communication skills
- Speak with confidence
- Proficiency with Microsoft Office products
- Willingness to work occasional overtime and holidays
- Solid work history and proven dependability
- Reliable at home internet and a distraction free workplace
- Interviews will include behavioral based questioning
- Candidate will be asked to share specific examples
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.