UX Researcher

Only local San Francisco Bay Area candidates! Candidates must be able to work onsite 3 days a week.

Direct W2 contractors only! No 3rd party agencies! We are not able to sponsor any kind of Visa!

Define Product Strategy Through UX Research: Lead end-to-end user research and usability testing to directly inform product decisions, identifying critical pain points in the scientific workflow, and uncovering new opportunities for agents and agentic frameworks.
Design and Execute Rigorous Usability Studies: Develop and implement a range of user testing methodologies, from contextual inquiries to heuristic evaluations.
Operationalize User Feedback: Build and manage a systematic process for gathering, analyzing, and tracking qualitative user feedback over time, helping the team monitor user satisfaction and make data-informed improvements to models, agents, and infrastructure.
Uncover Actionable Insights: Analyze qualitative data from user sessions, interviews, and surveys to identify core user behaviors, motivations, and obstacles. Synthesize these findings to reveal what drives user adoption and engagement.
Build a User-Testing Infrastructure: Create and maintain reusable testing protocols, participant recruitment pipelines, and insight repositories to elevate the quality and efficiency of user research across the organization.
Collaborate Deeply with a Cross-Functional Team: As part of the Foundation Model team, work closely with AI/ML Engineers & Scientists across Roche to translate complex user needs from diverse groups across client's include Drug Discovery units and research findings into clear, actionable product direction.
Communicate with Clarity and Impact: Synthesize diverse qualitative & quantitative data to provide clear, compelling insights and recommendations. Effectively communicate your findings to both technical and non-technical audiences to drive user-centered decisions around product features and roadmap. Skills required:

3-5+ years of experience conducting UX researcher and usability testing preferably with complex, expert-facing systems
3-5+ years of experience in qualitative and quantitative research, generative and usability research, longitudinal studies, data analysis, product experimentation, A/B testing, and user experience benchmarking.
Experience with UserTesting, Contentsquare or similar usability testing platforms
Have experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management.
Know how to connect deep user insights to product strategy, roadmap decisions, and ultimately, scientific and business impact.
Possess strong analytical skills and are comfortable synthesizing complex, often ambiguous, qualitative data into clear, actionable themes
Enjoy tackling ambiguous, high-stakes problems and have a genuine curiosity for understanding the drug discovery process.
Communicate with clarity, empathy, and a strategic focus, capable of advocating for the user while understanding technical and business constraints.

Highly Preferred
Experience with LLM-based applications and standardized protocols like MCP
Experience working on internal tools with subject matter experts and stakeholders