Project Coordinator/Specialist III - Launch Specialist

Overview

On Site
$50 - $60
Contract - W2
Contract - 12 Month(s)

Skills

Project Coordinator/Specialist
onboarding
restaurants
Launch
Product
hospitality
restaurant management
customer support
spanish

Job Details

Trident Consulting is seeking a "Project Coordinator/Specialist III - Launch Specialist" for one of our clients. A global leader in business and technology services


Position: Project Coordinator/Specialist III - Launch Specialist

Location: San Francisco, CA - Hybrid

Mode: Contract - W2
Pay rate: $55/hr - $60/hr on w2

Type: 3 months Contract with Potential fulltime hire if business needs

Note: Looking Candidates who is having experience with helping restaurants or bars open in a new location

Candidate must be in SFO Bay area

About the Role

  • The client is seeking a Launch Specialist to on board restaurant merchants, provide hands-on training, and enhance their overall experience throughout their lifecycle on the platform. This role is highly cross-functional working with sales, account management, operations, product, and analytics teams and involves significant travel to merchant sites both regionally and nationwide.
  • This is a hybrid role (partially remote, partially in-office in San Francisco) with regular travel required. You will report to the Manager of Launch and Product Ops within the Platform Operations organization

Responsibilities

  • Serve as the primary interface with restaurant merchants, ensuring a smooth onboarding and positive platform experience.
  • Design and execute onboarding strategies to create a seamless and delightful merchant experience.
  • Provide hands-on support with hardware setup and software configuration.
  • Develop training materials and lead in-person and virtual merchant staff trainings.
  • Analyse and identify opportunities to improve merchant workflows to maximize adoption and revenue.
  • Deliver results quickly while adapting to an evolving environment.
  • Collaborate cross-functionally with internal teams to refine onboarding and operational strategies

Qualifications

  • Bachelor s degree or equivalent work experience.
  • 5+ years experience in hospitality, restaurant management, or systems implementation.
  • Strong organizational skills with the ability to complete tasks accurately, effectively, and on time.
  • Excellent customer support and communication skills (both internal and external).
  • Experience working cross-functionally across multiple teams.
  • Detail-oriented, proactive, and comfortable operating at both strategic and tactical levels.
  • Spanish fluency strongly preferred
  • About Trident:
    Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.
    Some of our recent awards include
    • 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America
    • 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area
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