Overview
Accepts corp to corp applications
Skills
Interactive Voice Response
Customer Relationship Management (CRM)
Salesforce.com
Genesys
Cloud Computing
Microsoft Visio
JavaScript
Scripting
Job Details
Technical Skills:
- Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.
- Experience in working on Data action and Integration on Genesys Cloud
- Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.
- Having a good skill in developing bot flows and bot configurations in inbound channel.
- Experience in configuration of all Genesys pre-configuration tools under the admin tab.
- Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.
- Experience in working outbound dialer campaign.
- Understanding, representing, and working on call flow design in Visio application.
- The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.
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