Product Owner

Description

Job Description

We are seeking an experienced Product Owner with 2-5 years of hands-on expertise in ServiceNow Strategic Portfolio Management (SPM). This role will lead the evolution of the client's SPM platform, ensuring alignment with business objectives and successful product delivery. As a key member of the Agile product team, the SPM Product Owner will work closely with stakeholders to define and prioritize requirements, drive end-to-end solution delivery, and champion continuous improvement.

Key Responsibilities:

Product Ownership

• Define, maintain, and prioritize the product backlog, refining user stories and acceptance criteria.
• Drive enhancements across Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.
• Improve dashboarding and reporting capabilities within the SPM suite.
• Own the full delivery lifecycle from ideation through deployment and post-launch validation.
• Ensure all process and system documentation reflects the current state.
• Lead testing plan execution for bi-annual SPM upgrades.

Stakeholder Engagement

• Collaborate with stakeholders, architects, developers, and Scrum Masters to gather business requirements and translate them into actionable deliverables.
• Host product demos and incorporate stakeholder feedback into the roadmap.

Technical Oversight

• Serve as a subject matter expert in ServiceNow SPM, including configurations, workflows, and platform customizations.
• Contribute to solution design and ensure alignment with ServiceNow best practices.
• Oversee and participate in testing activities including User Acceptance Testing (UAT).

Requirements

Qualifications:

RequiredExperience

• 2-5yearsofhands-onexperiencewithServiceNow,focusedonStrategicPortfolioManagement(SPM).
• Provenbackgroundmanagingenterprise-scaleSPMimplementations.

PreferredCertifications

• ServiceNowCertifiedSystemAdministrator(CSA)
• CertifiedImplementationSpecialist-SPM
• Agilecertifications(e.g.,ScrumMaster,ProductOwner,SAFeAgilist,KanbanSystemDesign)

Technical& AgileSkills

• DeepknowledgeofServiceNowSPMmodules(Portfolio,Demand,andResourceManagement).
• ProficiencyinAgilemethodologiesincludingScrum,Kanban,andSDLCpractices.
• FamiliaritywiththeCommonServiceDataModel(CSDM)anddataanalytics/reportingtools.

AdditionalProductOwnerCompetencies

• Translateuserandbusinessneedsintodetailedproductrequirements.
• Defineandcommunicatetheproductvisionandroadmap.
• Monitorproductprogressandadaptprioritiesbasedonfeedbackandevolvingneeds.
• DevelopuserstoriesandparticipateinAgileceremoniesincludingsprintsandstand-ups.

Note:Thisisahybridrolerequiringon-sitepresenceMondaythroughWednesdayinGrandRapids,MI.Localcandidatesarestronglypreferred.

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