Overview
Skills
Job Details
Role- Tools Engineer
Location- Dallas, TX
Responsibilities:
Coordinate BAU and project management activities, resources, equipment and information
Break projects into doable actions and set timeframes
Liaise with clients to identify and define requirements
Assign resources to projects/tasks based on skills/availability and assist with schedule management
Prepare contract deliverables including test plans and security assessments.
Report project status and maintain updates to the project schedule
Serve as a point of contact for internal team and help with process, scheduling and issue resolution.
Supporting OpenText Tools OBM, Sitescope, APM
Supporting Appdynamics, Splunk Olly, ServiceNow Event Management
Requirements
10+ years of relevant experience
5+ Years Experience with OpenText OBM, APM, Sitescope
5+ Years Experience with Appdynamics and ServiceNow Event Management
Project Management or Technical Lead experience.
Strong understanding of ITSM and ITIL.
Effective communication skills at all levels, both written and verbal.
Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint.
Experience analyzing data and data relationships across business areas.
Nice-to-haves
Agile or Scrum Master Certification.
Certified ServiceNow Administrator or Developer certification.
Containerization platforms such as PCF, K8S