Overview
On Site
$26.35 - $35.65 hourly
Contract - W2
Contract - Temp
Skills
ROOT
Research
Mortgage Servicing
Loss Mitigation
Mortgage
Reporting
Risk Management
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Microsoft Office
Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Business Analyst I - Customer Triage Spec in Dallas, TX.
Responsibilities:
* Serve as a primary point of contact for homeowners, their representatives, and internal/external stakeholders
* Analyze interactions to identify root causes and communicate effective solutions
* Represent Fannie Mae with professionalism and subject matter expertise
* Research across multiple systems and resources to draw sound conclusions
* Thrive in a fast-paced environment, managing multiple priorities and deadlines
* Identify and escalate deficiencies in servicing processes or internal procedures
Investigate and resolve complex inquiries related to:
* Loan modifications
* Payment disputes
* Escrow miscalculations
* Mortgage release eligibility
* General loan servicing issues
REQUIREMENTS:
* Minimum 3 years of experience in mortgage servicing, loss mitigation, or default management oversight
* Strong understanding of the mortgage industry and servicing policies
* Familiarity with investor reporting, risk management, and operational controls
* Exceptional analytical, problem-solving, and communication skills
* Proficient in Microsoft Office Suite and comfortable in a hybrid work environment
* Proven ability to manage relationships and influence outcomes
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Business Analyst I - Customer Triage Spec in Dallas, TX.
Responsibilities:
* Serve as a primary point of contact for homeowners, their representatives, and internal/external stakeholders
* Analyze interactions to identify root causes and communicate effective solutions
* Represent Fannie Mae with professionalism and subject matter expertise
* Research across multiple systems and resources to draw sound conclusions
* Thrive in a fast-paced environment, managing multiple priorities and deadlines
* Identify and escalate deficiencies in servicing processes or internal procedures
Investigate and resolve complex inquiries related to:
* Loan modifications
* Payment disputes
* Escrow miscalculations
* Mortgage release eligibility
* General loan servicing issues
REQUIREMENTS:
* Minimum 3 years of experience in mortgage servicing, loss mitigation, or default management oversight
* Strong understanding of the mortgage industry and servicing policies
* Familiarity with investor reporting, risk management, and operational controls
* Exceptional analytical, problem-solving, and communication skills
* Proficient in Microsoft Office Suite and comfortable in a hybrid work environment
* Proven ability to manage relationships and influence outcomes
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.