IT Supervisor

Full-time position available with the General Services Department, IT Division located at 1111 Locust
Salary Range: $6,489-$9,734/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.*Telework available after 6 month probationary period.
Application Deadline Date: Open Until Filled

REQUIRES an accredited Bachelor's degree and 5 years of technology experience; OR an equivalent combination of qualifying education and technology experience. Preference given for Geographic Information Systems (GIS) or Enterprise Permitting and Licensing (EPL) systems experience.

• Supervises the Geographic Information Systems (GIS) and Enterprise Permitting and Licensing Systems.
• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
• Plans, monitors, and appraises job results.
• Coaches, counsels, and disciplines employees.
• Ensures that the enterprise GIS systems (ESRI software, enterprise ArcSDE database, custom tools, mapping sites, and applications) are running according to established service level agreements (SLA s).
• Supervises support staff who will maintain base GIS data layers
• Provides tools, access, support, and provides training to user departments in maintenance of specialized data layers.
• Ensures that metadata is maintained for all layers in the enterprise GIS database.
• Supervises the development of tools, scripts, maps, ArcSDE and web-based mapping applications, viewers, and other customizations or configurations as requested by customers.
• Develops interfaces to other systems that utilize GIS information, including addresses.
• In support of the Enterprise systems, including Enforcement and Enterprise Permitting and Licensing, the IT Supervisor will ensure that enterprise software systems are running according to established SLAs.
• Aids in troubleshooting, and case resolution to enterprise system users, and ensures that production systems are operating efficiently.
• Ensures that patches, updates, and system upgrades are applied to maintain system compliance, security, and keep systems up to date.
• Maintains and updates user access and security roles based upon Department approvals.
• Works with product vendors to develop a strategic plan for future use of system products and services.