Overview
On Site
Hybrid
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - months contract
75% Travel
Skills
Jira
ServiceNow
Microsoft 365
Print Services
Job Details
Role: Print Service Support Technician (777507)
Location : 7325 Beaufont Springs Drive Richmond, VA 23225 (4 days onsite)
Duration: 12+ months contract
Location : 7325 Beaufont Springs Drive Richmond, VA 23225 (4 days onsite)
Duration: 12+ months contract
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Microsoft 365
Required
5
Years
Strong communication and interpersonal skills and detail oriented
Required
5
Years
Strong analytical and troubleshooting skills
Required
5
Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Required
5
Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
Required
5
Years
Commitment to delivering high quality end user support and customer service
Required
5
Years
Experience in a help desk or technical support role.
Required
5
Years
Knowledge of IT systems
Required
5
Years
Knowledge of print services environment
Desired
2
Years
Required
5
Years
Strong communication and interpersonal skills and detail oriented
Required
5
Years
Strong analytical and troubleshooting skills
Required
5
Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Required
5
Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
Required
5
Years
Commitment to delivering high quality end user support and customer service
Required
5
Years
Experience in a help desk or technical support role.
Required
5
Years
Knowledge of IT systems
Required
5
Years
Knowledge of print services environment
Desired
2
Years
Thanks & Regards
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