Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 24 day((s))
Skills
IT Support
Windows
Help desk
technical support
Job Details
Hi,
Kindly go through below role and let me know your interest -
Job Title: Support Desk Analyst
Job Location: Carlsbad, CA Onsite 5 days/week
Job Duration: 6 Months Long term
JOB OVERVIEW
The Support Desk Analyst is responsible for providing efficient, timely, and high-quality Level 1 technical support to end-users.
ROLES AND RESPONSIBILITIES
- Perform computer operational maintenance which includes the ability to install, setup, configure troubleshoot, and optimize client computer systems, peripherals, and components
- Consistently demonstrate professional and superior customer service and interpersonal skills/soft skills
- Communicate clearly and effectively with teams, peers and customers
- Create and update incidents within ticket tracking system including detailed incident and resolution information
- Configure and support anti-viranti-malware software and promptly address any reported security breaches
- Update existing documentation as needed and create standard operating procedures and support KBs
COMPETENCIES (Knowledge, Skills & Abilities)
- Exceptional Customer Service, soft skills
- Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite
- Working knowledge of Mac/OS X and iOS
- Working knowledge of Active Directory and Microsoft Windows domain environments
- Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components
- Experience with Microsoft Office 365 user administration
- Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses.
EDUCATION AND EXPERIENCE
- Minimum 2 years of IT Support Desk experience
- Relevant IT Certifications, such as A+, Microsoft, and customer service training optional but preferred
- This position is on-site 5 days in our Carlsbad, CA office
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Thanks.
Regards,
Ashish
Email ID:
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