Overview
Hybrid
$60 - $70
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required
Skills
Genesys
Interactive Voice Response
IVR
OMNI-CHANNEL
CHATBOT
CLOUD CX
Cloud Customer Experience
CLOUDCX
Job Details
Job Title: IVR /Genesys Cloud CX Developer
Location: Newark, NJ(Hybrid role)
Interview: In-person Interview
Contract: 6+ months contract with possibilities of extension and FTE conversion
Accepting relocating candidates.
Years of experience: 6+ years
Job Description:
- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Must have a solid understanding on:
- Genesys Architect Flows, Data Actions, OAuth and Integrations objects
- Genesys Integration with other Ancillary Products
- Genesys Cloud Reporting
- Genesys Cloud APIs
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.