Learning Management System Administrator @ Remote

Title: Learning Management System Administrator

100% Remote Role

6+ Months

Job Description / Duties

We are seeking an experienced Learning Systems Administrator to support the ongoing operation of our organization's learning management system and learning experience platform. The ideal candidate will be responsible for managing and deploying the learning content, maintaining the Learning Management System (LMS) and Learning Experience Platform (LXP) databases, generating reports on learning completions. The Learning Systems Administrator will work closely with LMS, LXP and HRIS administrators, as well as various departments and stakeholders to ensure that all learning and development needs are met.

Learning Management System Administration

Provide ongoing technical and administrative support and training for LMS functions.

Manage user roles, securities and permissions associated with LMS access.

Provide support for LMS maintenance, troubleshooting, end-user support and process improvement initiatives

Make course assignments as needed

Upload training content as needed

Run reports as needed

Test and validate system updates

User Support

Respond to requests, issues, ad-hoc completions

Provide information and resolution to problems from internal users

Troubleshoot and resolve user issues promptly, ensuring minimal disruption to learning activities

Identify trends in common occurring issues to identify areas for improvement

Perform root cause analysis to minimize recurring issues

New Learning Project Requests Management

Manage day-to-day list of tasks

Organize work on multiple simultaneous project requests and activities

Identify and discuss new requirements and provide recommendations and best practices

Meet critical deadlines on business user requests

Communicate in a thorough, accurate and timely manner to system and business users.

Reporting

Build and provide report data based on business user requests

Create ad-hoc reports as needed

Vendor Content Management

Manage vendor-provided content (SCORM, video and file formats) in Brightcove and LMS.

Test vendor-provided content

Escalate issues with vendor-developed content

Qualifications

Proven experience in managing Learning Management Systems (LMS) and Learning Experience Platforms (LXP)

Experience with Degreed LXP is highly desirable

Familiarity with various LMS platforms and their functionalities

Technical Skills

Strong understanding of e-learning standards and technologies (e.g., SCORM, xAPI).

Proficient in database management and data analysis

Ability to troubleshoot technical issues and provide user support

Ability to generate and analyse reports on learning completions and other key metrics

Experience with pivot tables or PowerBI preferred but not required

Excellent verbal and written communication skills working with a global/international audience.

Excellent verbal and written communication skills

Team player with good customer service skills

Procedural documentation experience

Exceptional problem-solving skills

Education:

BA/BS Degree in related field preferred or relevant work experience.