Telecom Administrator

Overview

On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

Employment Authorization
Scalability
High Availability
Collaboration
Cost Control
Optimization
Tier 2
Service Desk
Routing
System Documentation
User Guides
Real-time
Dashboard
Performance Monitoring
Regulatory Compliance
Change Management
Telecommunications
Telephony
Interactive Voice Response
Scripting
Unified Communications
WFM
Artificial Intelligence
Microsoft Azure
Active Directory
Identity Management
Computer Networking
Microsoft Office
Communication
Management
Computer Science
Information Systems
Professional Development
FOCUS
Professional Services
Genetics
Law

Job Details

Job Title: IT Telecom Administrator
Location: Lewisville, TX
Job Type: Ongoing Contract
Work Authorization: s, s, or those Authorized to Work in the U.S.

Job Summary:

The IT Telecom Administrator will be responsible for the administration, management, and ongoing support of a large-scale UCaaS/CCaaS telephony platform servicing over 12,000 users, 1,800+ locations, a 300-seat contact center, and a distributed remote workforce. This role requires in-depth knowledge of contact center platforms, unified communications, and system integrations, with a focus on reliability, scalability, and performance.

Key Responsibilities:

  • Administer and support CCaaS/UCaaS platforms, including integrations and add-ons.

  • Perform add/move/change operations for contact center and unified communications environments.

  • Troubleshoot and resolve issues to maintain high availability and service continuity.

  • Collaborate with internal teams to evaluate and define telecommunications system needs.

  • Coordinate maintenance, updates, and repairs with vendors and service partners.

  • Recommend and implement system enhancements and service optimizations.

  • Review telecom expenditures and recommend cost control improvements.

  • Identify configuration and platform optimization opportunities and provide guidance.

  • Provide Tier 2/3 escalation support for users and service desk staff.

  • Design, maintain, and troubleshoot complex call routing flows.

  • Create and update detailed system documentation, diagrams, and user guides.

  • Build and configure real-time dashboards and performance monitoring tools.

  • Deploy system changes in compliance with established change management procedures.

  • Perform other telecom-related duties as assigned.

Required Skills and Qualifications:

  • 3-5 years of hands-on experience managing and supporting telephony platforms (CCaaS/UCaaS) in large-scale environments.

  • Strong expertise with Contact Center platforms (NiceCX preferred).

  • Experience with call flow design and IVR scripting.

  • Familiarity with Unified Communications platforms (8x8 preferred).

  • Experience with tools such as Nice WFM, SmartReach Dialer, Observe.ai, and/or Cognigy is a plus.

  • Strong understanding of Azure, Active Directory, and identity and access management concepts.

  • General networking knowledge and troubleshooting skills are a plus.

  • Proficient with Microsoft Office Suite.

  • Strong verbal and written communication skills.

  • Excellent organizational and time management skills.

Education:

  • Bachelor s Degree in Computer Science, Information Systems, or a related field or equivalent experience. A demonstrated commitment to continuous professional development is highly desirable.


Benefits:

  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About INSPYR Solutions