Desktop Support

Software Guidance & Assistance, Inc., (SGA), is searching for an IT DESKTOP SUPPORT for a C ontractor assignment with one of our premier Financial Services clients in lower Manhattan, New York, NY.

Onsite 5 days/week is mandatory - 250 Vesey St. in lower Manhattan

Responsibilities:

• Provide end-user support for Windows 11, Office 365, remote access/VPN.
• Diagnose and resolve hardware-related issues, ensuring minimal downtime for users.
• Provide advanced troubleshooting for Microsoft Office Suite and associated software.
• Perform root cause analysis, diagnosis, and remediation of all technical issues.
• Demonstrate subject matter expertise in Windows, mobile technologies, desktop hardware/software, printing, TCP/IP and standard applications.
• Administer and troubleshoot Entra, Intune, Active Directory (AD), and Azure environments.
• Perform network diagnostics, including ping and traceroute analysis.
• Develop and maintain PowerShell scripts to automate routine tasks and streamline processes.
• Install and configure Python IDEs (e.g., Anaconda), manage libraries, and use Pip Installs Package (pip) for package management.
• Collaborate with IT teams to implement and support network and system upgrades.
• Maintain accurate documentation of configurations, procedures, and issue resolutions.
• Provide exemplary customer support to the following functions in a large international bank:
  • Front-office trading and sales functions.
  • Support back-office operations and corporate functions.
• Provide technical support of end user issues via telephone, email, ticket assignment or walk-up requests.
• Resolve 80% of technical support issues on the first call. Assign to proper resolver teams if needed.
• Manage trouble tickets in Service Now.
• Use diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
• Performs hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.
• Resolves computer and laptop issues (connectivity, performance) and printer issues (local, network).

Required Skills:

• Strong understanding of Windows operating systems and software installation.
• 3+ years of experience and expert understanding in Windows 11
• Proven experience in software and hardware troubleshooting and maintenance.
• Advanced proficiency in Microsoft Office Suite troubleshooting.
• 3+ years of experience in
  • MS Office 365 Teams, OneDrive, SharePoint Online as well as MS Outlook.
  • dealing with VPN and TCP/IP Troubleshooting.
  • dealing with Proxy Servers / Firewalls.
• Working knowledge of DNS, internet infrastructure, and IP informational tools.
• Strong knowledge of Entra, Intune, Active Directory, and Azure.
• Familiarity with network diagnostics and tools like ping and traceroute.
• Proficient in supporting Python, including IDE setup, Anaconda, library management, and pip.
• Expertise in scripting with PowerShell, including the use of various modules for automation of deployment tasks.
• Financial Services experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be able to work some nights and weekends.

Preferred Skills:

• Experience supporting trading or front office groups.
• Knowledge of IT security best practices and risk mitigation.
• Familiarity with vulnerability management tools like Tenable, with experience in addressing desktop vulnerabilities.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Windows Client, or equivalent.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.