Overview
On Site
$55 - $65
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
100% Travel
Skills
Agile
Automated Testing
IT Operations
IT Service Management
JIRA
QA Management
Quality Assurance
ServiceNow
Selenium
Test Cases
Test Management
Tosca
Web Service QA
Testing
Test Plans
Job Details
Job Title: QA Test Manager (ServiceNow Experience)
Location: Houston, TX
Experience Level: 8+ years (including 2+ years in ServiceNow testing)
Job Summary
We are looking for an experienced QA Test Manager with strong expertise in managing end-to-end testing processes for ServiceNow implementations and integrations. The ideal candidate will lead a team of QA engineers, define test strategies, manage test automation frameworks, and ensure product quality across ServiceNow modules and related enterprise systems.
Key Responsibilities
- Lead and manage QA teams responsible for manual and automated testing across ServiceNow platforms (ITSM, HRSD, CSM, ITOM, etc.).
- Develop and execute comprehensive test strategies, plans, and schedules aligned with project timelines.
- Collaborate with ServiceNow developers, business analysts, and stakeholders to define testing requirements.
- Establish and maintain QA best practices, methodologies, and quality metrics.
- Oversee defect management, root cause analysis, and continuous improvement initiatives.
- Ensure full traceability between business requirements, test cases, and test results.
- Manage regression and integration testing for ServiceNow upgrades and enhancements.
- Evaluate and implement test automation tools compatible with ServiceNow (e.g., ATF, Selenium, Tosca, etc.).
- Coordinate with release and change management teams to ensure smooth deployments.
- Provide test status reporting, dashboards, and quality metrics to leadership.
Required Skills & Qualifications
- Bachelor s degree in Computer Science, Information Technology, or related field.
- 8+ years of experience in software testing, including at least 3 years in a QA lead or Test Manager role.
- Strong understanding of ServiceNow platform (particularly ITSM, HRSD, and integrations).
- Experience with ServiceNow Automated Test Framework (ATF) and third-party testing tools.
- Proven experience in test planning, execution, automation, and defect management.
- Familiarity with Agile/Scrum methodologies and CI/CD pipelines.
- Excellent communication, leadership, and stakeholder management skills.
- Experience using JIRA, ALM, or similar test management tools.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) or ITSM Implementation certification.
- Experience with ServiceNow upgrades and custom application testing.
- Knowledge of APIs, web services testing, and integration frameworks.
- Experience working in large enterprise environments or with managed services teams.
Soft Skills
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects and deadlines.
- Collaborative mindset and ability to mentor junior QA engineers.
- Attention to detail and commitment to quality.
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