Overview
On Site
USD 25.00 - 30.00 per hour
Full Time
Skills
Business Operations
Issue Tracking
Computer Hardware
Network
Knowledge Base
Onboarding
Provisioning
Inventory
ITIL
Change Management
Service Desk
Technical Support
Microsoft Windows
OS X
Microsoft Office
Computer Networking
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Communication
Problem Solving
Conflict Resolution
Accountability
Active Directory
Remote Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are seeking a customer-focused and tech-savvy Service Desk Technician to join our IT support team. In this role, you will be the first point of contact for internal users experiencing technical issues. Your primary responsibility will be to provide timely and effective support, ensuring minimal disruption to business operations.
Key Responsibilities:
Requirements
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a customer-focused and tech-savvy Service Desk Technician to join our IT support team. In this role, you will be the first point of contact for internal users experiencing technical issues. Your primary responsibility will be to provide timely and effective support, ensuring minimal disruption to business operations.
Key Responsibilities:
- Respond to incoming support requests via phone, email, or ticketing system.
- Troubleshoot hardware, software, and network issues.
- Escalate complex problems to appropriate IT teams.
- Document issues, solutions, and workarounds in the knowledge base.
- Assist with onboarding and offboarding of employees (account setup, equipment provisioning).
- Maintain inventory of IT assets and equipment.
- Follow ITIL best practices for incident, problem, and change management.
Requirements
- 2+ years of experience in a service desk or technical support role.
- Familiarity with Windows, macOS, Microsoft 365, and common enterprise applications.
- Basic understanding of networking concepts (DNS, DHCP, VPN).
- Strong communication and problem-solving skills.
- Customer-first mindset with a sense of urgency and accountability.
- Knowledge of Active Directory and remote support tools.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.