Business Analyst

Genesis10 is seeking a Business Analyst. This is a 5+ month contract position with a insurance client in Milwaukee, WI.

Responsibilities:

• Implement and communicate best practices to identify quality processes throughout the organization
• Maximize the potential of ServiceNow's IT Operations Management software by ensuring data quality
• Develop and produce dashboard reports
• Conduct data evaluation to ensure compliance and efficient service delivery
• Assist with research and analysis of configuration, asset, and application data
• Assist with investigating customer issues and contribute to recommendations for action
• Experience analyzing data, compiling reports, and communicating feedback
• Report writing experience to evaluate and assess programs

Required Qualifications

• 2+ years ServiceNow administration experience
• Demonstrated strong organizational skills
• Excellent customer service skills
• Strong analytical and decision-making skills with demonstrated sound judgment gained from experience in analyzing technical information.
• Excellent decision-making skills and complex problem-solving skills
• Strong organizational and time management skills
• Excellent customer service skills
• Outstanding verbal and written communication skills, presentation skills, public speaking, and interpersonal skills
• High level of computer competency, including Excel, presentations, word processing, internet navigation, database application, and dashboard design
• Working knowledge of tools, methods, and concepts of quality assurance
• Ability to work independently as well as in a team environment and meet deadlines, manage competing priorities and the ability to be flexible with changing needs of the organization

Preferred Qualifications

• Advanced Analytical Skills using Excel
• Analytics Dashboards
• Data Integrity

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.