Overview
Skills
Job Details
Role: Deployment Engineer (5) Roles
Location: Houston, TX, Steven s Point, Wisconsin and Schaumburg, IL
Duration: 2-3 months
Position Overview:
We are seeking five Deployment Engineers to support a large-scale corporate computer refresh initiative. In this hands-on role, you will be responsible for the end-to-end deployment of new user devices, ensuring seamless migration of data, applications, settings, and permissions. This is a customer-facing technical role that requires a mix of hardware expertise, software familiarity, and excellent interpersonal skills.
Key Responsibilities:
- Deploy, configure, and validate new Windows-based corporate laptops
- Perform full user profile migrations including data, settings, and licensed applications
- Provide Level 2 support for incident resolution and ensure high customer satisfaction
- Ensure compliance with internal security policies, deployment procedures, and documentation standards
- Work with end users to troubleshoot any PC hardware and software issues
- Engage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfaction
- Provide support to end users who require assistance with conference room collaboration tools
- Wipe and prepare old devices for lease return or decommissioning
- Provide in-person technical support to employees during the transition process
- Install, configure, and troubleshoot applications (Microsoft 365, collaboration tools, enterprise apps)
- Set up and troubleshoot network connections, printers, monitors, docks, and peripherals
- Support conference room hardware setup (displays, webcams, connectivity)
- Manage tickets and asset inventory updates in ServiceNow
- Escalate and collaborate with vendors as needed for resolution
- Develop and update knowledge base articles and user guides
Please describe the day-to-day responsibilities of this position
- Assemble, install, configure, inspect, maintain, and repair personal systems, printer equipment, and other peripherals
- Install and configure software applications
- Provide required support to end users for setting up new/replacement of PC devices
- Work with end users to troubleshooting any PC hardware and software issues
- Wipe device and prepare the devices for lease return
- Track, Update the incident tickets in Service now
- Consult with clients' area management regarding equipment problems or malfunctions.
- Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendations.
- Evaluate in-house and third-party applications and support their integration with Operating Systems.
- Resolve issues working in conjunction with vendors, as required.
- Develop and maintain instructional documentation.
Education and Experience requirements
- Bachelor s Degree and 1 or more years of experience in the Desktop Support area
- High School Diploma or Equivalent and 3 or more years of experience in the Desktop Support area Preferred
- Strong verbal and written communication skills
Skills Functional/Technical Skills
- Computer Operations -Proficiency Level Intermediate
- Excellent written and verbal communication and presentation skills
- Experience in desktop technical support Incident resolution.
- Experience in tools like Service now, Active Directory
- Experience in hardware troubleshooting
- Knowledge about Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools
- Knowledge of Windows 23H2 and 24H2
- IT Standards Procedures & Policies - Proficiency Level Intermediate
- IT Systems Management - Proficiency Level Intermediate
- Systems Thinking - Proficiency Level Intermediate
- Commitment to "internal client " and focus on customer satisfaction
- Sufficient written and verbal communication skills
- Strong problem-solving analytical skills
- Able to develop and drive initiatives with minimal oversight or guidance
Regards,
Tim Patten
IT Recruiter - US Staffing
tim (at) pullskill (dot) com
Direct: 551-272-o2o3 | Desk: 2o1-497-1o1o Ext:11o