Deployment Engineer- Hybrid

Role: Deployment Engineer (5) Roles
Location: Houston, TX, Steven s Point, Wisconsin and Schaumburg, IL
Duration: 2-3 months

Position Overview:

We are seeking five Deployment Engineers to support a large-scale corporate computer refresh initiative. In this hands-on role, you will be responsible for the end-to-end deployment of new user devices, ensuring seamless migration of data, applications, settings, and permissions. This is a customer-facing technical role that requires a mix of hardware expertise, software familiarity, and excellent interpersonal skills.

Key Responsibilities:

• Deploy, configure, and validate new Windows-based corporate laptops
• Perform full user profile migrations including data, settings, and licensed applications
• Provide Level 2 support for incident resolution and ensure high customer satisfaction
• Ensure compliance with internal security policies, deployment procedures, and documentation standards
• Work with end users to troubleshoot any PC hardware and software issues
• Engage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfaction
• Provide support to end users who require assistance with conference room collaboration tools
• Wipe and prepare old devices for lease return or decommissioning
• Provide in-person technical support to employees during the transition process
• Install, configure, and troubleshoot applications (Microsoft 365, collaboration tools, enterprise apps)
• Set up and troubleshoot network connections, printers, monitors, docks, and peripherals
• Support conference room hardware setup (displays, webcams, connectivity)
• Manage tickets and asset inventory updates in ServiceNow
• Escalate and collaborate with vendors as needed for resolution
• Develop and update knowledge base articles and user guides

Please describe the day-to-day responsibilities of this position

• Assemble, install, configure, inspect, maintain, and repair personal systems, printer equipment, and other peripherals
• Install and configure software applications
• Provide required support to end users for setting up new/replacement of PC devices
• Work with end users to troubleshooting any PC hardware and software issues
• Wipe device and prepare the devices for lease return
• Track, Update the incident tickets in Service now
• Consult with clients' area management regarding equipment problems or malfunctions.
• Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendations.
• Evaluate in-house and third-party applications and support their integration with Operating Systems.
• Resolve issues working in conjunction with vendors, as required.
• Develop and maintain instructional documentation.

Education and Experience requirements

• Bachelor s Degree and 1 or more years of experience in the Desktop Support area
• High School Diploma or Equivalent and 3 or more years of experience in the Desktop Support area Preferred
• Strong verbal and written communication skills

Skills Functional/Technical Skills

• Computer Operations -Proficiency Level Intermediate
• Excellent written and verbal communication and presentation skills
• Experience in desktop technical support Incident resolution.
• Experience in tools like Service now, Active Directory
• Experience in hardware troubleshooting
• Knowledge about Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools
• Knowledge of Windows 23H2 and 24H2
• IT Standards Procedures & Policies - Proficiency Level Intermediate
• IT Systems Management - Proficiency Level Intermediate
• Systems Thinking - Proficiency Level Intermediate
• Commitment to "internal client " and focus on customer satisfaction
• Sufficient written and verbal communication skills
• Strong problem-solving analytical skills
• Able to develop and drive initiatives with minimal oversight or guidance

Regards,

Tim Patten

IT Recruiter - US Staffing

tim (at) pullskill (dot) com

Direct: 551-272-o2o3 | Desk: 2o1-497-1o1o Ext:11o