Overview
Skills
Job Details
About Convene Inc.
Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.
Salesforce Administrator
The Salesforce Administrator will be responsible for managing the day-to-day operations, configuring Salesforce to fit the company's needs, creating and managing fields, views, reports, dashboards, campaigns, and other Salesforce objects and functions.
Our ideal candidate has a solid understanding of business operations and the analytical capabilities to translate business needs into system solutions.
Responsibilities
Manage and maintain the company's Salesforce CRM, including user setup, profiles, roles, and teams, customization of objects, fields, record types, page layouts, and validations.
Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
Evaluate, install, and manage Salesforce updates and add-ons.
Develop customized reports, dashboards, and processes to continuously monitor data quality and integrity.
Provide training and support to Salesforce end users.
Assist in the evaluation of new business systems software and processes.
Document system configuration and administrative processes.
Work with management to identify new and creative opportunities to leverage Salesforce to support additional business processes or functions.
Qualifications
Proven work experience as a Salesforce administrator
Salesforce Administrator Certification preferred
Knowledge of Salesforce CRM platforms
Experience in setting up and managing user profiles, roles, and permission sets in Salesforce
Excellent problem-solving capabilities and project management skills
Familiarity with Salesforce.com best practices, support mechanisms, procedures, and limitations is required