Overview
On Site
USD 20.00 - 25.00 per hour
Full Time
Skills
Technical Support
Training
SD
Customer Relationship Management (CRM)
IT Infrastructure
Documentation
Communication
Customer Satisfaction
Network
Software Support
Remote Support
RADIUS
Business Intelligence
Management
Virtual Private Network
Microsoft Windows
Computer Hardware
Active Directory
Windows Client
Microsoft Office
Issue Tracking
Computer Science
Help Desk
Tier 1
ITIL
Microsoft
Citrix
Satellite
Regulatory Compliance
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Job Description RESPONSIBILITIES The IT Technical Support Engineer position is one that provides rotational support for our clinics with "Hands On" technical support and training. This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets. Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions. This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required. This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction) This person will be supporting their Venice area clinics. They will be handling escalated tickets from the help desk as it relates it various IT issues end users may be experiencing. Examples of technical duties would be assisting with new hires, installing equipment, understanding patch and panel lay out within closet, working with network teams, terminations, hardware/software support, remote support etc. They will also have various locations within the area (up to 40 mile radius) that they will be supporting. There will be a weekly/bi-weekly site visit schedule, as well as if there is an emergency at one of the other clinics, this technician may be asked to travel to the clinic to resolve the issue on site. The clinics covered in this area are listed below. Mileage reimbursement will be provided for any driving done between locations during work hours @70 cents/mile. Clinics they will support in this area: Fort Myers (2 clinics) North Fort Myers (1 clinic) Cape Coral (1 clinic) Current tools/technologies in their environment: Manage engine desktop central for imaging, citrix, use imprivata, global protect vpn, direct access vpn, freshservice ticketing system
Skills
desktop, windows 10, support, troubleshooting, hardware, active directory, windows, customer service, imaging, office 365, help desk, help desk support, o365, ticketing system, install
Top Skills Details
desktop,windows 10,support,troubleshooting,hardware,active directory,windows,customer service,imaging,office 365,help desk,help desk support,o365,ticketing system,install
Additional Skills & Qualifications
QUALIFICATIONS Education: Bachelor's degree in computer science preferred Previous Experience: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1. Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired). Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Myers,FL.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description RESPONSIBILITIES The IT Technical Support Engineer position is one that provides rotational support for our clinics with "Hands On" technical support and training. This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets. Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions. This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required. This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction) This person will be supporting their Venice area clinics. They will be handling escalated tickets from the help desk as it relates it various IT issues end users may be experiencing. Examples of technical duties would be assisting with new hires, installing equipment, understanding patch and panel lay out within closet, working with network teams, terminations, hardware/software support, remote support etc. They will also have various locations within the area (up to 40 mile radius) that they will be supporting. There will be a weekly/bi-weekly site visit schedule, as well as if there is an emergency at one of the other clinics, this technician may be asked to travel to the clinic to resolve the issue on site. The clinics covered in this area are listed below. Mileage reimbursement will be provided for any driving done between locations during work hours @70 cents/mile. Clinics they will support in this area: Fort Myers (2 clinics) North Fort Myers (1 clinic) Cape Coral (1 clinic) Current tools/technologies in their environment: Manage engine desktop central for imaging, citrix, use imprivata, global protect vpn, direct access vpn, freshservice ticketing system
Skills
desktop, windows 10, support, troubleshooting, hardware, active directory, windows, customer service, imaging, office 365, help desk, help desk support, o365, ticketing system, install
Top Skills Details
desktop,windows 10,support,troubleshooting,hardware,active directory,windows,customer service,imaging,office 365,help desk,help desk support,o365,ticketing system,install
Additional Skills & Qualifications
QUALIFICATIONS Education: Bachelor's degree in computer science preferred Previous Experience: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1. Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired). Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Myers,FL.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.