Tier III Help Desk Technician - Secret Clearance Required

Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an active Secret clearance and an unexpired Security+ certificate. This position, which supports the Navy, is fully onsite at our client s location in Arlington, VA, and is a long-term contract. This service desk welcomes technically skilled candidates who are team-oriented and have a great desk-side manner. This position pays between $75,000 and $85,000 and is based on each candidate's experience and skills.

Please read the description and the qualifications carefully. Have you done this type of work before?

Responsibilities:

1. Performs in-depth analysis, diagnosis, and resolution of desktop and workstations.
2. Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems, and network applications in a VIP support environment.
3. Has experience in troubleshooting mobile devices.
4. Is capable of supporting and backfilling Video Teleconference (VTC) and Wireless technicians with experience working in both areas.

Qualifications: Please make sure your resume is full of technical detail! Do NOT worry about keeping your resume to one page; it s a myth and it doesn t allow you to provide details about your work experience.

1. Must have an active Secret (or higher) clearance.
2. Must have an unexpired Security+ certification.
3. Must have seven (7) years of experience in Information Technology, with four (4) years of specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards, and experience working with a team in a VIP help desk environment.
4. Demonstrated ability to communicate orally and in writing; must have a positive customer service attitude.

Why should you work for Mindbank?

Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.

Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long Term Disability

Short Term Disability

401 (k) Plan

Paid Time Off

Training and Education Reimbursement

Referral Bonuses

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.