Apple Mac End User Support

  • Marina del Rey, CA
  • Posted 35 days ago | Updated 12 days ago

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

MAC
End User Support
Global
International Support

Job Details

We are seeking a dedicated technical support professional to assist in providing support for end users, with a specific focus on Apple Mac and iOS technologies. The role involves troubleshooting, training, and general support for various Mac and Apple device software and hardware, ensuring seamless operations for staff and contractors.

Key Responsibilities & Duties:

  • Provide expert technical support for Mac computers, macOS, Apple devices (MacBooks, iMacs, etc.), and related systems.
  • Manage onboarding and offboarding procedures, including the setup and configuration of Apple devices for new users and ensuring smooth integration into company systems.
  • Oversee IT hardware and software management, including ordering, receiving, distributing, and retiring Apple products and licenses.
  • Troubleshoot and support Mac desktops, laptops, printers, and AV systems for both local and remote users.
  • Support the migration of existing staff to new or upgraded Apple technologies (e.g., upgrading from older macOS versions, configuring new Mac hardware).
  • Train staff on the use of Apple products (e.g., macOS, iCloud, Apple Mail, etc.) and implement troubleshooting procedures to enhance user experience.
  • Administer end-user accounts as required, ensuring proper configuration and access management for Apple-based systems.
  • Be available on-call according to the preset schedule, proactively monitoring internal systems and assisting end users as needed.

Required Knowledge, Skills, and Abilities:

  • Proficiency in macOS and supporting Apple hardware (MacBooks, iMacs, etc.), including troubleshooting and user support.
  • Strong working knowledge of networking concepts and Apple networking technologies.
  • Experience supporting Microsoft Office Suite applications on Mac platforms, with a focus on Outlook integration.
  • Proven ability to troubleshoot and resolve issues related to Mac devices and related software.
  • Strong written and verbal communication skills to produce clear reports and provide effective user support.
  • Associate’s or Bachelor’s Degree preferred, or equivalent experience.
  • Minimum of two (2) years of related technical support experience, or equivalent experience without a degree.

This is an exciting opportunity for someone passionate about Apple technologies to join a dynamic and innovative team.

Apply today and help provide outstanding technical support for Apple devices across the organization!

 

 

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