1627 - HR Analyst

We are looking for an Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally! The HRAnswers Advisor acts as the first point of contact for internal and external clients. They serve as a liaison, connecting with COEs, managers and employees to resolve requests. This is a Contingent Worker position. Responsibilities Provide human resources guidance, information, and education to employees (customers) at all levels while focusing on exceptional customer service. Manage a high volume of employee requests and tickets daily in a fast paced, agile environment while effectively tracking, documenting and reporting progress on HR requests. Deliver personalized care experiences and effective partnerships through multiple modes of communication including chat/phone/casework Utilize a verify-and-research approach to provide quick and accurate information related to company policies, programs, systems and services. Guide and coach customers on how to navigate internal tools, systems and resources to promote self-service. Support customers on implementation and execution of The Role We are looking for an Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally! The HRAnswers Advisor acts as the fi rst point of contact for internal and external clients. We are looking for an enthusiastic problem solver who can apply their skills to constantly improve our processes and systems. Optimizing the delivery of our services is key to delighting our customer base and partners! Our Advisors serve as a liaison, connecting with COEs, managers and employees to resolve requests. This is a Contingent Worker position