Instructional Designer

Position: Instructional Designer

Location: Auburn Hills, MI.

Travel: Required travel Domestically and Internationally (10%-20%) to include Canada.



Qualifications:

• Bachelor's degree required.


• Excellent written skills in English.


• Valid drivers license and clean driving record required.


• 3-5 years of experience to include: Instructional Design, Web-Based, eLearning, ADDIE, SAM, Process, Improvement, SME.


• Strong working knowledge of Microsoft Office.


• Training/Presentations skills a plus.

Responsibilities to include but not limited to:

• Produce instructor guides and participant materials for new courses (participants include agents and team leads)


• Write easy-to-understand user documentation for the knowledge base.


• Through interviews and observations, determine the most efficient process/method for performing tasks and functions associated with work duties.


• Document use of systems and other resources necessary for performing job tasks.


• Improve individual and group performance of agents by analyzing and developing instructional solutions including process documentation, work instructions, classroom training, eLearning, job aids and knowledge articles.


• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.


• Produce instructor guides and participant materials to support instruction. Use instructor guide standards that facilitate solid delivery of instruction. Instructor evaluation and sample instructor guide attached for reference.


• Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE/SAM/Other.


• Identify opportunities to improve agent performance through training and knowledge; make recommendations based on findings. This will involve participating in calibrations and listening to live calls, shadowing agents, reviewing metrics and trends.


• Lead training efforts and produce strategies to impact behavioral change, based on documented performance requirements or other metrics.


• Build documentation for knowledge management system.


• Create evaluation strategies (3 levels) for all learning solutions.


• Develop project plans that include review checkpoints for content approval. Solicit feedback from internal team relative to instructional standards and process. documentation. Facilitate review meetings following pilots to determine needed changes to content.

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About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .


Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.


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