IT Service Desk Agent

DataStaff, Inc is in need of an IT Service Desk Agent for a contract opportunity for one of our direct clients in Charlotte, NC.
*This position is hybrid, 2 days will be onsite
Responsibilities:

• Provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktops, and laptops) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
• Typically handles small initiatives and/or assignments independently.
• May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialists.

Required Skills:

• 2 Years - Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops
• 2 Years - Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• 2 Years - Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• 2 Years - Previous experience providing IT support by phone/email.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.