Desktop Support Manager

Role:                      Desktop Support Manager  

Location:              Minneapolis, MN

Mode of Hire:       Full Time

Role and Responsibilities:-

• Documentation of problems and their solutions as they are uncovered.
• Project management of moves.
• Be the lead EUC representation in appropriate meetings and conversations.
• Interface with the EUC stakeholders to keep them informed
• Vendor management in order validation, execution, shipping and receiving
• Inventorying of abandoned equipment and the coordination of the disposal, cleaning and/or reuse.
• Oversee the user’s experience on “Move In Days” by providing hands on assistance, or problem escalation when appropriate.

Skills Required:

• Associates Degree or bachelor’s degree in Information Technology or equivalent work experience
• 2+ years prior deskside support experience
• Hands on support with the setup and configuration of hardware
• Experience with Desktop Break/Fix
• Experience with MS Windows 7-11
• Experience with office technology (MS Office 365, Web-based Applications, One Drive).
• Experience in large corporate technical support environment
• Experience with ticketing tools
• Experience providing excellent Customer Service and face to face hardware support to customers