Software Development Production Manager

Production Support Manager is responsible for overseeing the stability and efficient operation of the production

environment, managing a small team of support specialists to proactively monitor systems, troubleshoot issues from

Tier 2, respond to incidents, and ensure timely resolution while continuously identifying areas for improvement and

implementing process changes to optimize production performance; Should act as a bridge between engineering and

support teams to maintain smooth production flow and deliver high service levels with high customer satisfaction.

Essential Functions:

- Team Leadership: Leading and managing a team of production support specialists, assigning tasks, coaching, and

developing their technical skills.

- Production Monitoring: Actively monitoring production systems and applications to identify potential issues,

performance bottlenecks, and anomalies.

- Incident Management: Responding to production incidents promptly, coordinating troubleshooting efforts, and

ensuring timely resolution of critical issues.

- Problem Analysis: Analyzing root causes of production problems, identifying patterns, and implementing

preventative measures to minimize future disruptions.

- Performance Optimization: Identifying opportunities to improve production efficiency and stability, including

process automation, performance tuning, and capacity planning.

- Change Management: Managing the implementation of new software releases and updates in the production

environment, ensuring smooth transition and minimizing impact on operations.

- Reporting and Analytics: Generating reports on production metrics, key performance indicators (KPIs), and

identifying trends to inform decision-making.

Requirements:

- 3 years of strong technical knowledge of relevant production systems, cloud, applications, and databases like

AWS, SQL.

- 3 years of knowledge of scripting and programming languages like python & Java.

- Excellent problem-solving and analytical skills to diagnose complex technical issues.

- Strong communication skills to effectively communicate with technical and non-technical stakeholders.

- Ability to work under pressure and manage critical situations effectively.

- 3 years of strong technical knowledge of relevant production systems, cloud, applications, and databases like

AWS, SQL.

- 3 years of knowledge of scripting and programming languages like python & Java.

- Excellent problem-solving and analytical skills to diagnose complex technical issues.

- Strong communication skills to effectively communicate with technical and non-technical stakeholders.

- Ability to work under pressure and manage critical situations effectively.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.