Overview
Skills
Job Details
Scoring Method - Must equal 100%
- Help desk support experience - 30
- IT techincal support experience - 25
- Technical enviroment - 25
- Interpersonal skills - 20
Description and Job Skill Set
- Acquire knowledge of the new vital records database management system.
- Answer incoming calls, online and email requests for assistance with the vital records database management system.
- Provide additional training support to hospitals, funeral homes, Coroners offices, hospitals, hospices and nursing homes on how to use the vital records database management system.
- Provide technical support to the Vital Records staff related to the vital records system, data modernization and interoperability projects.
- Support development and maintenance of enhanced Vital Records business processes and data transfer to state and federal partners.
Required Skills/Experience
- Capacity to assist external and internal stakeholders to learn and use the new vital records data management system.
- Ability to effectively communicate with coworkers involved in the collection, management and development of agency data resources in order to advance the agency's data modernization goals.
Preferred/Not Required
- Experience working with or for government entities on data and/or IT-related projects.
- Experience working with Vital Records.
Skill Matrix
REQUIRED SKILLS/EXPERIENCE | Experience (in years) | Year in which last used |
Capacity to assist external and internal stakeholders to learn and use the new vital records data management system. |
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Ability to effectively communicate with coworkers involved in the collection, management and development of agency data resources in order to advance the agency's data modernization goals. |
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5-7 years of experience in Windows 10 |
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3-5 years of experience in Electronic Health Record System |
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1-2 years of experience in DevOps |
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3-5 years Crystal Reports |
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1-2 years of experience in SQL |
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1-2 years of experience in FHIR |
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Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)