Product Manager - Richmond, VA (hybrid 3 days per week) USC

Overview

Hybrid
$100,000 - $120,000
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Brand
Credit Cards
Management
Operational Excellence
QoS

Job Details

Job Description:

Job Description: Graffiti Contractor: Card Delivery Service (CDS) Product Manager

Leads the Card Delivery Platform (CDS) stack, focusing on efficiency and operational excellence. Card Delivery (CDS) platform, which is responsible for the issuance of all physical credit cards for the Card business (we put the What s in Your Wallet in your wallet). CDS fulfills tens of millions of cards annually and drives standout customer experiences through bringing our brand to life in the form of a physical card. This Product Manager will be instrumental in improving platform stability while enhancing the quality of service we provide to our customers. The work will directly impact the efficiency of our credit card issuance process and support the program and company wide goals. Primary responsibilities include managing daily platform operations, including Run the Engine and Run the Business activities, ensuring a vulnerability-free, high-quality, and well-managed platform, adhering to core operating principles. Partners with Graffiti Platform team to define plan to migrate traffic for CDS BAU to the new Graffiti 2.0 platform and operationally prepares for end of life of CDS in 2026.

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