Overview
On Site
Depends on Experience
Full Time
Skills
Avaya
CCNA
Telecommunications
Technical Support
Microsoft Excel
Field Operations
Communication
Cisco Certifications
Network
Problem Solving
Job Details
Summary
We are seeking a highly motivated Senior Communications Technician to provide national telecommunications field support across a large geographic area. This role requires independence, strong technical skills, and the ability to support both day-to-day operations and project initiatives. The position includes hands-on system installation, maintenance, troubleshooting, and 24/7 on-call support, as well as training and collaboration with field operations personnel.
Key Responsibilities
- Install, configure, maintain, and troubleshoot Avaya communications equipment, including CM, Session Manager, System Manager, G430/G450 media gateways, and voicemail systems.
- Support and train field operations personnel on telecommunications systems.
- Provide direct support for projects, system upgrades, and preventative maintenance activities.
- Lead and oversee local contractors in the installation and maintenance of telecom systems.
- Act as a liaison between field operations and IT teams to ensure reliable communication systems.
- Collaborate with carrier services on the installation, provisioning, and troubleshooting of voice and data networks.
- Maintain compliance with standards and provide feedback to the communications engineering team.
- Provide 24/7 on-call support for critical systems.
Qualifications
- High school diploma or GED required.
- Associate s degree in Electronics or 7+ years of equivalent field experience required.
- 7+ years of experience installing and maintaining Avaya telecommunications systems.
- Experience using test equipment and software tools to support Avaya systems in the field.
- Proficiency with Microsoft Word and Excel.
- Network certification (e.g., CCNA) preferred.
- Strong problem-solving and prioritization skills, with the ability to work independently.
- Excellent communication skills for interacting with internal teams and external vendors.
- Physical ability to work outdoors and safely operate a motor vehicle.
Additional Details
- Shift: Day Job
- Travel: Up to 50%
- Job Level: Individual Contributor
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.