Healthcare IT Help Desk

Sentinel is seeking a Level 2 Help Desk Support Specialist to provide technical support and exceptional customer service to our client located in Chicago. You will be responsible for supporting IT infrastructure such as systems and network, as well as, the Meditech system. This role requires onsite presence in Chicago, IL, and is available as either a contract-to-hire or direct hire opportunity.

Qualifications

Key Responsibilities:

• Interpret, analyze, troubleshoot, and resolve technical issues across software, hardware, and client-specific applications.
• Deliver high-quality customer service and support with minimal supervision.
• Accurately document issues and resolutions using ticketing software.
• Support Microsoft Active Directory and Windows 7/10 environments.
• Provide assistance with Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook).
• Maintain and update anti-virus software and Windows systems.
• Install and maintain VoIP systems.
• Utilize RMM tools and Veeam Backup for system monitoring and data protection.

Requirements:

• 5+ years in a similar technical support role.
• Experience with Cisco Meraki, Microsoft Windows Server, M365 apps, Azure, and VMware.
• Experience supporting Meditech in an active healthcare facility
• Proficiency in PowerShell scripting, Active Directory/Entra, DNS, and DHCP.
• LAN/WAN and telecommunications experience.
• Legally authorized to work in the US without sponsorship
• Must demonstrate a can-do attitude
• We focus on candidates that display our ACE factor Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

We focus on candidates that display our ACE factor Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$70,000-$80,000/annually

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and mor