IT User Support Analyst

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

IT User Support
Helpdesk experience
install computers
printers

Job Details

Minimum Professional Experience - 3 years

Position Overview

As an IT User Support Specialist, the primary responsibility is to provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently. Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background to diagnose and resolve issues.

Key Responsibilities

Diagnose and resolve hardware, and software issues.

Assist users with technical problems via phone, email, or Microsoft Teams.

Perform regular updates and maintenance on computer systems.

Install and configure operating system and software applications.

Set up and maintain hardware, including computers, printers, and peripherals.

Create and update technical documentation and user guides.

Track and manage support tickets, ensuring timely resolution.

Provide training to users on new systems and software.

Escalate complex issues to higher-level support or specialized teams

Required Skills

Amount

of Experience

Diagnose and resolve hardware, and software issues.

3

Years

Assist users with technical problems via phone, email, or Microsoft Teams.

3

Years

Perform regular updates and maintenance on computer systems.

3

Years

Install and configure operating system and software applications.

3

Years

Set up and maintain hardware, including computers, printers, and peripherals.

3

Years

Create and update technical documentation and user guides.

3

Years

Track and manage support tickets, ensuring timely resolution.

3

Years

Provide training to users on new systems and software

3

Years

Escalate complex issues to higher-level support or specialized teams.

3

Years

High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position

3

Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Refulgent Technologies Inc.