IT Asset Admin

Job#: 3013382

Job Description:

JOB SUMMARY:

This position's primary responsibility is to manage the lifecycle of business hardware. They will assist in or fully manage asset procurement, configuration, deployment, tracking, troubleshooting, and eventually recycling/destroying the hardware. They will be responsible for working directly with vendors, aiding in finding new vendors to partner with, and maintaining solid relationships with current partners. They will be expected to learn and improve process flow while adhering to all regulatory controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Effectively and appropriately manage hardware and software requests through an ITSM solution, providing timely and full resolution.
• Work with and resolve requests for bank colleagues during "Drive-by" scenarios that occur at the stockroom site.
• Maintain a clean an organized IT asset stockroom
• Appropriately Packaging/Shipping/Receiving of all IT assets that flow through the stockroom
• Imaging workstations with base images and post configuration activities
• Triage and test returned equipment to certify for reuse.
• Leverage warranty services when applicable for certain IT assets, sometimes involved in hardware replacement, part repair and/or replacement, etc.
• Work with hardware vendors to package/ship offsite for repair for assets such as check scanners and signature pads.
• Perform accurate stock level counts to ensure healthy min/max levels are maintained
• Work with vendors to procure additional IT assets for deployment ranging from laptops, desktops, computer peripherals and more.
• Track asset assignment, delivery, movement, return, and retiring/destruction statuses in CMDB
• Follow the Bank's Information Security policies, ensuring that the processing and handling of all client information and confidential Bank information is done in a secure manner and environment.

JOB EVALUATION FACTORS:

Education

• Associate degree or equivalent is preferred
• Industry recognized certification in IT is preferred

Skills/Training

• Ability to provide ideal solutions for various requests
• Self-start and self-direct work as needed to achieve completion of expected tasks.
• Create structure in an evolving role, with limited guidance from manager
• Ability to create comprehensive documentation on processes and standards.
• Excellent verbal and written communication skills
• Highly positive customer service interactions

Experience:

• Experience shipping/receiving preferred
• Minimum 2 years of experience in IT related field
• 1-year experience in financial or retail industry
• Proficient using Microsoft Office, specifically Word, Outlook, and Excel
• Experience in ITIL Framework preferred

Physical Conditions:

• 70% of time will be spent on feet; Other time will be spent in an office setting; able to lift approximately 50-100 lbs.

Working Conditions:

• Typical office conditions. May require work installing, lifting, transporting equipment to locations other than home location. May require travel. May require non-standard work hours.

CONTACTS AND RELATIONSHIPS:

Supervisory Relationships:

• Reports directly to and works under the supervision of the Client Systems Engineering Manager

Internal Relationships:

• Works closely with the other group members of the Information Technology department to accomplish department and Bank goals.
• Daily communication with bank colleagues that will range from request fulfillment to relationship building
• Communication with C-Level executives regarding various requests and initiatives

External Relationships:

• Requires 3rd party vendor communication; Must be comfortable and effective with communicating with vendors

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.