Overview
On Site
USD 18.00 - 23.25 per hour
Full Time
Skills
System Integration Testing
Knowledge Base
Communication
Management
Service Level
Laptop
Printers
Tablet
Enterprise Resource Planning
Customer Relationship Management (CRM)
Citrix
Master Data Management
Mobile Device Management
Account Management
Standard Operating Procedure
SOP
Knowledge Management
Service Desk
Customer Service
IT Service Management
BMC Remedy
ServiceNow
Remote Support
Configuration Management
System Administration
Computer Networking
OS X
Training
Mobile Device Support
Help Desk
Microsoft Office
Microsoft Windows
Virtual Private Network
Cisco VPN
Phone Support
Technical Support
Computer Hardware
Multitasking
Microsoft SCCM
Active Directory
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Locations: 1 Positions will sit at the Austin, TX site location
TEKsystems Candidates placed on this team: For reference you can mirror the below candidates that are currents and those that have gone direct as FTEs that we have placed on this team in the past to see the level of experience that we are looking for: Armando Castro, Katherine Cressler, Sidhant Sharad, Jurcemeo Triplett, Vincent Garcia, Thomas Gallagher, Kevin Lopez, and Valeria Rea, Trevor Saye, DaMarcus Stubbs, Jose David Cantua, Isaac Sterling.
Note: Manager likes to see candidates that have at least 2-3 years of Helpdesk experience in an enterprise environment. Candidate need to have experience with providing support for Windows 10/11, Office 365, working with a ticketing systems, and understanding of navigating issues through a Knowledgebase. All candidates coming onboard with have to do phone as well as chat support.
Shift: Candidates will work onsite starting day one, but will be able to work remotely on Friday's. After 90 days if candidates are hitting all of their metrics, they will be granted an opportunity to work 2 days remote a week.
Mid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.
Responsibilities:
Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.
Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Provides incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Provide support for PCs, laptops, printers, cell phones, and tablets etc.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager) Ability to type at least 40 words per minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelor's or Associates degree in Information
Training: Candidate will go through a 3 week training period once they are brought onboard with Charles Schwab in-house trainer.
Additional Skills & Qualifications
Currently agents take around 30-40 calls a day
Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.
Candidate must be able to receive constructive feedback
Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand
Candidate must have experience with working with ticketing systems, SCCM, Active Directory, Remote Tools, and MS Office
Skills
Help desk, Support, Help desk support, Troubleshooting, Office 365, Windows 10 & 11, Chat Support, Active directory, VPN (Cisco AnyConnect), Phone support, Technical support, Hardware, Software, Mobile Device Support
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Office 365,Windows 10 & 11,Chat Support,Active directory,VPN (Cisco AnyConnect),Phone support,Technical support,Hardware,Software
Additional Skills & Qualifications
Currently agents take around 30-40 calls a day
Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.
Candidate must be able to receive constructive feedback
Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand
Candidate must have experience with working with ticketing systems, SCCM, Active Directory, Remote Tools, and MS Office
Experience Level
Intermediate Leve
Pay and Benefits
The pay range for this position is $18.00 - $23.25/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Locations: 1 Positions will sit at the Austin, TX site location
TEKsystems Candidates placed on this team: For reference you can mirror the below candidates that are currents and those that have gone direct as FTEs that we have placed on this team in the past to see the level of experience that we are looking for: Armando Castro, Katherine Cressler, Sidhant Sharad, Jurcemeo Triplett, Vincent Garcia, Thomas Gallagher, Kevin Lopez, and Valeria Rea, Trevor Saye, DaMarcus Stubbs, Jose David Cantua, Isaac Sterling.
Note: Manager likes to see candidates that have at least 2-3 years of Helpdesk experience in an enterprise environment. Candidate need to have experience with providing support for Windows 10/11, Office 365, working with a ticketing systems, and understanding of navigating issues through a Knowledgebase. All candidates coming onboard with have to do phone as well as chat support.
Shift: Candidates will work onsite starting day one, but will be able to work remotely on Friday's. After 90 days if candidates are hitting all of their metrics, they will be granted an opportunity to work 2 days remote a week.
Mid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.
Responsibilities:
Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.
Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
Provides incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Provide support for PCs, laptops, printers, cell phones, and tablets etc.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager) Ability to type at least 40 words per minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelor's or Associates degree in Information
Training: Candidate will go through a 3 week training period once they are brought onboard with Charles Schwab in-house trainer.
Additional Skills & Qualifications
Currently agents take around 30-40 calls a day
Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.
Candidate must be able to receive constructive feedback
Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand
Candidate must have experience with working with ticketing systems, SCCM, Active Directory, Remote Tools, and MS Office
Skills
Help desk, Support, Help desk support, Troubleshooting, Office 365, Windows 10 & 11, Chat Support, Active directory, VPN (Cisco AnyConnect), Phone support, Technical support, Hardware, Software, Mobile Device Support
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Office 365,Windows 10 & 11,Chat Support,Active directory,VPN (Cisco AnyConnect),Phone support,Technical support,Hardware,Software
Additional Skills & Qualifications
Currently agents take around 30-40 calls a day
Candidate must have experience in resolving issues via phone and chat; need resources that can multi-task and do 2 chats at once if needed.
Candidate must be able to receive constructive feedback
Performance Reviews: Candidate will receive monthly reviews on their performance so they know where they stand
Candidate must have experience with working with ticketing systems, SCCM, Active Directory, Remote Tools, and MS Office
Experience Level
Intermediate Leve
Pay and Benefits
The pay range for this position is $18.00 - $23.25/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.