Infra Engineer (Nexthink)

  • Posted 14 hours ago | Updated 13 hours ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Able to Provide Sponsorship

Skills

Nexthink
Dynatrace
Riverbed
Aternity

Job Details

Role : Infra Engineer (Nexthink)
Location : Remote What are the top 3 skills required for this role?
1. Nexthink / Digital End User Experience tools expertise
2. ServiceNow Expertise (ITSM, Employee Center and virtual Agent)
3. Good Expertise on Digital Experience monitoring tools like Dynatrace/Riverbed Aternity Job Description/ Responsibilities Proactive Servicing Role - High degree of experience with Proactive Servicing in the context of Nexthink and ServiceNow, looking to evaluate our entire process, benchmark against industry best practices) Key Responsibilities:
Monitor device and application health using Nexthink dashboards.
Analyze sentiment surveys and behavioral patterns to detect early signs of degradation.
Correlate Nexthink data with ServiceNow incident trends.
Recommend proactive campaigns and remediation actions.
Define and track XLAs and experience KPIs.
Align Nexthink insights with ServiceNow dashboards and reporting.
Captures real-time experience data (device health, app performance, user sentiment).


Skills:
Experience with Nexthink, ServiceNow Reporting, and XLAs.
Hands-on with Nexthink Actions, ServiceNow Flow Designer, and scripting (PowerShell, Python).
Experience with automation platforms and scripting
Strong analytical and communication skills
Deep knowledge of ServiceNow platform, modules, and configuration.
Experience with Virtual Agent, Now Assist, and ServiceNow AI features

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