Overview
Skills
Job Details
Location: Remote
Must have Skills: BMC Remedy, Helix, Customization, Remedy, Migration, implementation, Ticketing Tool!!
Preferred Experience
BMC Remedy ARSystem v20.02+ development, design, and implementation
Helix progressive views building new interfaces as well as reconstructing legacy UI forms to progressive views
Administrative configurations and support including: Full text search, email integration (EWS), user administration
Linux (RHEL 7+) Operating system
Oracle v19c + database development and support
Development languages and frameworks: REST, JSON, Python, Bash, Perl
Splunk monitoring and configurations
UI/UX Design experience
Office Tools:
Atlassian suite (Jira, Confluence, etc.)
Microsoft Office Visio, Excel, Word, Outlook
Soft Skills:
Excellent verbal and written communication skills required
Fast paced dynamic custom Remedy environment requires collaboration with other development staff members.
Problem solving skills
Background Information:
The Support Process Automation team is responsible for the architecture, development, and support of a custom implementation of BMC Remedy 20.02 environment running within an RHEL 8 and Oracle based infrastructure.
The team is working towards a migration to Helix v25 with infrastructure having been stood up and BMC Helix instantiated.
The primary focus of the implementation is to provide Incident Management to frontline support technicians to Spectrum s Mid-Market and Large Business sector.
Our custom application has key integrations with many systems (CRM, Billing, Inventory and telemetry) to provide a customer 360-degree view of physical and logical assets related to any particular Spectrum Business customer.
In addition to Incident Management, the development team has constructed many custom modules within the Remedy framework that provide billing and sales support to employees within the company as well as data analytics and custom reporting.