Overview
Skills
Job Details
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Digital: SAP BASIS HANA
- Key Responsibilities:
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Perform and oversee SAP Basis administration tasks including installations, upgrades, patching, and system refreshes.
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Execute SAP release upgrades and infrastructure updates for cloud customers.
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Carry out system owner-related tasks and ensure the availability, performance, and reliability of SAP systems.
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Participate in critical incident resolution and proactively manage escalations.
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Collaborate with cross-cultural teams across geographies to deliver seamless SAP services.
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Support weekend and off-business hours activities as required by maintenance windows or project timelines.
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Implement and follow ITIL/ITSM processes for change, incident, and problem management.
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Contribute to cloud architecture design and optimization, especially around SAP workloads.
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Lead or support projects using recognized project management frameworks (e.g., PRINCE2, PMP).
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Provide documentation and operational support for both technical and non-technical audiences.
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10+ years of experience in SAP Basis administration in enterprise environments.
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Deep understanding of IT Service Management principles (ITIL framework preferred).
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Proven hands-on experience with SAP release upgrades, infrastructure updates, and cloud deployments.
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Proficiency with cloud solutions and architecture (HEC, S/4HANA).
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Strong de-escalation and problem-solving capabilities during high-pressure scenarios.
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Project management experience with relevant certifications (PRINCE2, PMP, etc.).
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Willingness and availability to work during weekends or off-business hours.
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Fluent in English (written and verbal); knowledge of additional languages is a plus.
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Comfortable working in diverse, cross-cultural teams.
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Technical knowledge across multiple SAP cloud environments (e.g., BTP, SuccessFactors, Ariba).
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Experience in automation of SAP Basis tasks using scripting or cloud-native tools.
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Familiarity with monitoring and alerting tools (SAP Solution Manager, SAP Focused Run, etc.).
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Exposure to Agile/DevOps methodologies.