Help Desk Specialist

Description

Position Overview

We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients.

Key Responsibilities

• Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications
• Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner
• Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset
• Document incidents, resolutions, and procedures accurately within the ticketing system
• Escalate unresolved or complex issues to appropriate teams as needed
• Follow established IT policies, procedures, and service standards
• Participate in onboarding and job shadowing until able to work independently

Requirements

Required Qualifications

• 1-2 years of experience in a help desk, desktop support, or technical support role
• Strong knowledge of Windows OS and Microsoft Office applications
• Hands-on experience troubleshooting hardware and software issues
• Excellent customer service, communication, and problem-solving skills
• Ability to work effectively in an onsite, fast-paced support environment
• Associate's Degree required

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.