L2 Production Support : Production / Technical Support

Overview

On Site
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent
Contract - 12+ mo(s)

Skills

Data Link Layer
Production Support
Technical Support
Health Care
Service Level
SLA
Root Cause Analysis
Impact Analysis
Collaboration
Management
Change Management
Dashboard
Cloud Computing
Database Administration
Scripting
Onboarding

Job Details

Title: L2 Production Support : Production / Technical Support III

Location: Charlotte, NC (Onsite)
Employment Type: Contract

Compensation:
Pay Range: $30.00-$43.91 Per HR

Job Summary:
* This position offers a contract opportunity in the bustling city of Charlotte, NC, focused on providing platform support for critical applications within the healthcare payment solutions sector. * The role involves monitoring, troubleshooting, and supporting applications to ensure service level agreements are met.
* Candidates should have a strong background in cloud technology and experience in production environments.

Key Responsibilities:
* Monitor and support applications to meet 100% SLA requirements.
* Provide on-call support and triage production tickets and issues.
* Prepare and review Root Cause Analysis and Impact Analysis documents.
* Collaborate with various teams to resolve issues efficiently.
* Automate routine tasks with scripting and manage code deployment processes.

Qualifications:
* Minimum five years of experience in the payment technology industry.
* Strong knowledge of cloud technology and methodologies.
* Five to ten years of experience in a production environment with change management.
* Proficiency in technical troubleshooting and effective triage skills.
* Experience with monitoring and alerting dashboards and tools for 3-5 years.

Core Technologies:
* Cloud Technology | Database Management | Scripting | Monitoring Tools | Deployment Processes

Contact Information:
Leif Lebumfacil,

Benefits:
Learn more about our benefits offerings here

Onboarding Expectations:
Learn more about our Onboarding Process here

EEO Statement:
Learn more about our EEO policy here

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