Overview
On Site
USD 60.00 - 68.00 per hour
Full Time
Skills
System Integration Testing
Technical Support
Configuration Management
Microsoft
Cloud Computing
Tier 3
User Experience
Distribution
Regulatory Compliance
Mobile Device Management
Master Data Management
IOS Development
Android
Microsoft SCCM
Microsoft Windows
Endpoint Protection
ROOT
Soft Skills
Communication
Active Listening
Adaptability
Management
Accountability
Customer Experience
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2070707
Job Description:
Apex is currently searching for an SCCM/Intune Support Engineer for a large technology client. This position will sit fully remote and time zone is flexible based on location. Hours will typically be Monday-Friday 8-5 and this project is set up as a long-term open-ended W2 contract.
Rate is expected between $60-68 an hour, depending on experience. Must be able to work directly on a W2 without sponsorship.
Job Summary
We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments.
This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
Key Responsibilities
Responsibilities include, but are not limited to, the following examples:
Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
Investigate and resolve requests related to:
SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
Support mobile device management (MDM) requests, including:
Enrollment and management of iOS, Android, and Windows 10/11 devices.
Mobile app deployment via Intune (store apps, LOB apps, and web links).
Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently.
Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
Document support requests, investigation steps, resolutions, and known best practices.
Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
Soft Skills
Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
Active listening and empathy when engaging with end users or customer teams.
Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
Excellent time management, prioritization, and follow-through.
Strong sense of ownership and accountability for customer experience and outcomes.
Collaborative mindset with a willingness to work cross-functionally to drive resolution.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Apex is currently searching for an SCCM/Intune Support Engineer for a large technology client. This position will sit fully remote and time zone is flexible based on location. Hours will typically be Monday-Friday 8-5 and this project is set up as a long-term open-ended W2 contract.
Rate is expected between $60-68 an hour, depending on experience. Must be able to work directly on a W2 without sponsorship.
Job Summary
We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments.
This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
Key Responsibilities
Responsibilities include, but are not limited to, the following examples:
Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
Investigate and resolve requests related to:
SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
Support mobile device management (MDM) requests, including:
Enrollment and management of iOS, Android, and Windows 10/11 devices.
Mobile app deployment via Intune (store apps, LOB apps, and web links).
Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently.
Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
Document support requests, investigation steps, resolutions, and known best practices.
Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
Soft Skills
Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
Active listening and empathy when engaging with end users or customer teams.
Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
Excellent time management, prioritization, and follow-through.
Strong sense of ownership and accountability for customer experience and outcomes.
Collaborative mindset with a willingness to work cross-functionally to drive resolution.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.