CMDB Technical Consultant

Job#: 2083552

Job Description:

Role Overview: We are seeking a highly skilled and experienced ServiceNow Configuration Management Database (CMDB) Lead to join our team. The CMDB Lead will be responsible for the design, implementation, and management of the CMDB within the ServiceNow platform. This role ensures the CMDB provides accurate, reliable data to support IT operations, incident resolution, vulnerability management, change management, and strategic decision-making.

What You'll Do:

CMDB Strategy and Governance:

• Define and implement the CMDB strategy, ensuring alignment with organizational goals, cyber security requirements, and ITIL best practices.
• Develop and enforce CMDB governance policies to maintain data integrity and compliance.
• Establish processes to monitor and improve data quality, including automated audits, dashboards, and reporting.
• Conduct a Configuration Change Board with key stakeholder to ensure governance and health of the CMDB.
• Design and Architecture:
  • Oversee the design and architecture of the CMDB, including CI (Configuration Item) classes, relationships, and attributes.
  • Lead the implementation and configuration of ServiceNow Discovery, Service Mapping, and other CMDB-related modules.
  • Collaborate with IT teams to integrate external data sources and systems with the CMDB.
• Operational Support:
  • Ensure the CMDB supports IT operations, incident, problem, and change management processes plus security operations.
  • Troubleshoot and resolve CMDB-related issues including integrations and data quality issues and provide ongoing maintenance and enhancements.
  • Provide training and documentation to ensure CMDB usage aligns with organizational needs.
• Collaboration and Stakeholder Management:
  • Partner with IT, security, and business teams to understand requirements and ensure the CMDB supports operational and strategic goals.
  • Work with vendors and partners to implement and optimize CMDB-related tools and integrations.
  • Communicate CMDB health and maturity metrics to leadership.

What You'll Bring:

• Bachelor's degree in information technology, Computer Science, or a related field.
• Extensive experience with ServiceNow CMDB and IT Service Management (ITSM) processes.
• Strong understanding of ITIL best practices and frameworks.
• Proven experience in CMDB design, implementation, and management.
• Proficiency in ServiceNow Discovery, Service Mapping, and related modules.
• Excellent problem-solving and troubleshooting skills.
• Experience effectively leveraging contracted operational services teams
• Strong communication and collaboration skills.
• Ability to lead and mentor a team.
• Preferred Qualifications:
• ServiceNow Certified Implementation Specialist - ITOM/Discovery.
• Experience with Agile development methodologies.

Familiarity with other IT management tools and platforms.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.