UCaaS Telecommunications Engineer

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

UCaaS

Job Details

Job Title: UCaaS Telecommunications Engineer

Location: Arlington County, VA (Hybrid)

Project Duration: 12+ Months Contract

Client: MindBoard/State of VA (Arlington County)

Job Description:

This is a hybrid role with onsite, in-person support as required to successfully support this project.

This position will support unified communications as a service (UCaaS) program to migrate the enterprise on-premise legacy voice system to the cloud. This candidate will be responsible for technical support, including configuration, deployment, testing, support and troubleshooting for the County s Microsoft Teams Phone voice network. The UCaaS Telecommunications Engineer will support the migrations for multiple County departments under the guidance of the UCaaS Program Manager. Individual projects within this program include:

  • Migration of County's on-premise Cisco Call Manager users to MS Teams Phone
  • Migration of existing analog devices from legacy Cisco infrastructure to Audiocodes Teams gateways
  • Decommissioning of existing legacy equipment and services according to the County's surplus policies and procedures
  • Implementation of solutions to support ancillary voice services such as intercoms, call queues, paging, faxes, door buzzers and voice applications in the County s court rooms and meeting spaces

Duties include:

  • Support implementation of Teams Phone migration, including the transition of analog gateways and decommission of existing Cisco on-premise system
  • Assess requirements, provide recommendations, test solutions and lead implementation for any approved voice services including legacy analog offerings
  • Provide operational support for MS Teams Phone during and after migration
  • Ensure enrolled Poly desk phones maintain current software and firmware
  • Develop and maintain documentation, including network diagrams and operational procedures
  • Collaborate with Program Manager, Program Coordinator, vendor and other project staff to complete migration and recommend project and process improvements

Experience

  • 10+ years telecommunications experience such as PSTN, PBX, VoIP, cloud voice services, SIP, circuits, wiring, dial plans, legacy telecommunication infrastructure required
  • 10+ years IT infrastructure experience such as LAN and network security
  • 3+ experience with Microsoft Teams Phone or other UCaaS/CCaaS systems
  • Ability to communicate with both technical and non-technical audiences, across all levels of the organization
  • Experience working for federal, state or local government agencies
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