ENDPOINT SUPPORT TECHNICIAN

ENDPOINT SUPPORT TECHNICIAN

FIVE (5) experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support, as well as daily operational duties. Since the resource(s) are limited to 960 hours each, technicians who can work 20-40 hours per week until June 30, 2025, then part-time 20 hours per week starting July 1, 2025 (days are flexible).
Deliverables include, but are not limited to:
Work on-site at office locations
Occasionally drive personal vehicle between office locations
Provide Technology Support for upcoming Windows 11 Lifecycle
Perform computer user data and software inventory services
Perform lifecycle replacement computer services
Provide computer technical hardware & software assistance
Perform user, hardware, software inventory services
Perform conference room support services
Perform committee and board meeting support
Complete assigned tasks in Service Now Ticketing System
Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
Mandatory Requirements:
Contractor must deliver a fully functional and operationalized solution.
The selected candidates must be physically able to perform the duties of the position and MAY be required to pass a medical examination and Fitness for Duty screening.
The selected candidate(s) must be available to work on site at office locations. Some remote work may be available during the contract.
Technical Requirements:
Work Delivery - Ability to work with minimal direction, yet also work in a team environment
Physical Duties - Ability to lift up to 50lbs
Report to Supervisor, IT Platform Services
Install, maintain, diagnose, and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.
Diagnose, research and resolve computer issues
Provide technical support for Committee and Board Meetings
OS & Computer Hardware LIfecycle Replacement Experience